Jason Slifer
Newhall
Summary
Prosperous Sales Professional with proven track record of delivering outstanding customer service and creative solutions to drive sales and profitability. Skilled in providing pricing and promotions and responding to customer inquiries and feedback. Passionate about delivering quality products and services to customers and developing lasting relationships.
Overview
2025
2025
years of professional experience
Work History
Internet Sales Consultant
Galpin Honda
10.2022 - 06.2024
- Responded to customer enquiries via telephone, email, and chat bot.
- Negotiated sales menu with clients. Explained sales, warranty, and optional products while holding profitability for the company.
- Worked on long-term relationships with clients, resulting in repeat business and increased referral rates.
- Utilized AutoHub trade in tool, to effectively negotiate trade-in values.
- Conducted market research to stay updated on competitor pricing, dealer add ons, soft adds, special promotions. Shared results of findings to Sales Mgr.
- Maintained a 100% CSI. Customer Satisfaction Index.
- Conducted needs analysis for clients to recommend suitable vehicles based on the clients wants and needs. followed up with a walk around vehicle demonstration and a test drive.
- Used live chat on the website, providing real-time support to customers during their browsing which resulted in an increase in conversions into sales inquiries.
- Participated in regular training sessions to continuously improve product knowledge and stay updated on new offerings from the company.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Engaged in friendly conversation with customer to better uncover individual needs, and to develop a strong rapport with the customer to create a positive car buying experience.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Reviewed vehicles before final delivery for completed tasks such as installed add-ons, damage corrections, vehicle wash, temporary license plates, books and spare keys, delivery check lists.
Internet Sales Manager
AutoNation Honda Valencia
08 2014 - 05 2017
- Managed customer leads, responding to all inquiries within minutes.
- Explain the feature, function, and benefit of vehicles. Finding the best vehicle choice for the customers needs.
- Ability to desk and close own deals , while helping the dealership remain profitable
- Competitive, motivated, and strives to be number one in sales.
- Drive internet traffic into the store by setting appointments, and continuously following up through the buying process.
- Able to adapt to a diverse client base, gain rapport, and plan my approach accordingly
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
After Sales Team Leader
IKEA
06.2005 - 02.2014
- Investigated and resolved customer inquiries and complaints in an timely manner.
- Cross-trained and backed up other customer service managers.
- Strong leader of customer support staff.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Scheduled staff shifts to cover peak day'sand call out's.
- Trained staff on procedures, policies,and company services.
- Identified individual development needs with appropriate training.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Fostered an environment which encouraged continual process improvements.
- Effective liaison between customers and internal departments.
- Maintained up-to-date knowledge of product and service changes.
- Managed work flow to exceed quality service goals.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Researched and resolved accounts payable discrepancies.
- Communicated clear expectations and goals to each team member.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Merchandise Pick Up
The Great Outdoors
05.2003 - 08.2004
- Greeted customers and ascertained customers' needs.
- Documented all customer inquiries and comments thoroughly and quickly.
- Placed special merchandise orders for customers.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Contacted other store locations to determine merchandise availability.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Education
High School Diploma - Business Administration
Struthers High School
Struthers, OH2001
Skills
- Customer service-oriented
- Effective problem solver
- Reliability
- Team building
- Professionalism
- Adaptability
- Market Research
- Cross selling
- Product selection
- Sales experience
- Multitasking Abilities
- Effective negotiation
- Social media proficiency
- Online sales techniques
- Excellent time management skills
- Skilled trainer
- Adherence to high customer service standards
- Microsoft Outlook, Word and Excel
- Inventory control
- Decisive
Timeline
Internet Sales Consultant
Galpin Honda
10.2022 - 06.2024
After Sales Team Leader
IKEA
06.2005 - 02.2014
Merchandise Pick Up
The Great Outdoors
05.2003 - 08.2004
High School Diploma - Business Administration
Struthers High School
Internet Sales Manager
AutoNation Honda Valencia
08 2014 - 05 2017
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