Jason Smith
Kea‘au,HI
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Owner/Operator- Airbnb Rental
Self
07.2021 - Current
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Increased customer service ratings through personable service.
- Provided services efficiently and with high level of accuracy.
- Developed and implemented marketing strategies to promote Airbnb services.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Established and upheld high standards, promoting great customer service and assistance to guests.
CDL Truck Driver
Cowden Brothers Trucking
04.2019 - 07.2021
- Inspected vehicle before and after every trip and conducted minor repairs.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Operated with safety and skill to avoid accidents and delays.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
- Verified contents of inventory loads against Bills of Lading.
- Conducted efficient cargo transfers to maintain route schedules.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Operations/Shipping Manager
Sourcing Northwest Dba Sono Inc.
06.2003 - 04.2019
- Pulled, verified, and packaged items for shipment.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Determined most cost-effective procedures and routes for shipments.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Lead team of 30 employees packaging, palletizing and shipping up to 2500 boxes per day.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Conducted training programs with employees to promote familiarity with company products and applications.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes, and methods to minimize costs and enhance schedules.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Conducted research to address shipping errors and packaging mistakes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Education
High School Diploma -
LDS Technical College
Suva, Fiji06.1991
Skills
- Administrative Oversight
- Budget Administration
- Business Management
- Operations Management
- Small Business Operations
- Business Development
- Cost Reduction
- Verbal and Written Communication
- Client Service
- Budget Development
- Financial Planning
Languages
English
Native or Bilingual
Fiji
Native or Bilingual
Timeline
Owner/Operator- Airbnb Rental
Self
07.2021 - Current
CDL Truck Driver
Cowden Brothers Trucking
04.2019 - 07.2021
Operations/Shipping Manager
Sourcing Northwest Dba Sono Inc.
06.2003 - 04.2019
High School Diploma -
LDS Technical College
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