Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Smith

Yuma,Arizona

Summary

Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 7 + year history of success in [Linde]. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Branch Manager

Linde
Yuma, AZ
08.2022 - Current
  • Designed sales and service strategies to improve revenue and retention.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Provided feedback on employee performance evaluations conducted by supervisors.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Verified accuracy of incoming orders against purchase orders and invoices before delivery to customers.
  • Enforced strict safety rules and regulations to protect workers and minimize company liability.
  • Maintained records of received shipments and distributed goods to appropriate departments or locations in a timely manner.
  • Monitored inventory levels, identified stock shortages, and ordered new materials as needed.
  • Attended weekly team meetings to review performance goals and objectives.
  • Developed promotional strategies to increase sales volume.
  • Described merchandise and explained use, operation and care.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Assisted customers with product selection, sizing and styling.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Suggested ideas for improving store operations and increasing profits.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Consulted with customers to resolve service and billing issues.
  • Increased customer traffic count and retail sales.
  • Improved customer service wait times to mitigate complaints.
  • Strengthened customer retention by offering discount options.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Production Lead

Linde
Lake Havasu City, AZ
05.2021 - Current
  • Developed strategies for improving efficiency, productivity, and cost-effectiveness in the production line.
  • Interpreted, understood, and communicated information on job tickets, configured production operations to meet specifications and prioritized job tickets by due date.
  • Identified and supported continuous improvement efforts with supervisor.
  • Conducted performance reviews with team members to ensure goals are being met.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
  • Used hand trucks and forklifts to unload, load and transport items.
  • Reported problems or concerns with quality, processes, equipment, materials and labor to supervisor.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Ensured safety regulations were followed by all staff members.
  • Assisted in training new personnel in the use of tools and equipment.

Cylinder Processor

Praxair
Lake Havasu City, AZ
01.2017 - Current
  • Followed OSHA requirements and identified areas for safety improvements.
  • Communicated with supervisors regarding any issues with production processes.
  • Trained new staff members on the use and operation of cylinder processors.
  • Completed requested training sessions to stay current on improved mechanical processes, updated laws and regulations.
  • Repaired or replaced malfunctioning machine parts in a timely manner.
  • Followed safety protocols while operating machinery and handling materials.
  • Ensured that all products met customer specifications prior to shipment.
  • Stored processed cylinders in designated areas according to company policy.
  • Developed plans for preventive maintenance schedules for cylinder processors.
  • Inspected cylinders for wear, damage, or other defects before processing.
  • Completed operating logs to document instrument readings and operational changes.
  • Checked pressure gauges and meters to gather information about consumption rates, temperatures and pressures.

Education

High School Diploma -

Montclair High School
Montclair, CA
06-2009

Skills

  • Coaching and Mentoring
  • Operational Reports
  • Financial Oversight
  • Customer Service

Timeline

Branch Manager

Linde
08.2022 - Current

Production Lead

Linde
05.2021 - Current

Cylinder Processor

Praxair
01.2017 - Current

High School Diploma -

Montclair High School

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Jason Smith