Jason Smith

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Created and maintained safe and secure work environments for employees.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

Logistics: order picker,loading with stand-up forklift and electric pallet jack. Staging merchandise and wrapping and then staging in areas for transport by semi. Cleaning machines for daily safe use, also the work areas. Machine operator (diecast, grinder, sander, robotic welder, punch\press) quality control of all manufactured products to meet and exceed manufacturers specifications. Assisted skilled tradespeople as required, gaining valuable experience across multiple disciplines.

Retail Sales, cash register, planograms, customer assistance and installation of certain items, stocking, cleaning store, commerical order puller and delivery driver. Providing excellent customer service.

Servicing shops with parts for customer vehicles, installing our racks in their shop with frequently needed parts, store inventory maintenance to ensure all needed parts were present. Responsible for billing, collecting of payment, returnable parts and cores.

Daily maintenance of a fleet ensuring ready for daily service (fueling, checking/adding/changing all fluids, washing, pre tripping and inspections of damages to vehicles, tire changes when needed

Opening/Closing store, daily paperwork, register reconciliations, banking (deposits/change orders) inventory matrix, adjustments, shipping/receiving, customer service, supervising a crew of 3-5 ensuring daily/weekly tasks were completed, as well as daily and weekly shipment were stocked properly. Planograms, cycle counts, display window sign and monthly sales ads. Making sure that the customer had a great experience and would return to my store.

• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
• Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
• Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
• Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.