Summary
Overview
Work History
Skills
Timeline

Jason Smith

Customer experience
Rowlett,TX

Summary

Gifted communicator. Dedicated and willing to collaborate with other professionals or perform in a solo role. Consistently cultivating long-lasting professional relationships. Capable of remaining focused and poised in remote settings. Natural leader experienced in driving great team successes by coaching and motivating team members. operational efficiency and customer satisfaction. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Fast learner

Overview

34
34
years of professional experience

Work History

Musician

Self
Dallas, TX
05.2004 - Current
  • Directed, planned, created and led 1000s of performances.
  • Fostered and maintained relationships with venues, promoters and booking agents to generate business and ensure smooth and mutually profitable events.
  • Applied skills to band tours and recordings.
  • Scheduled and ran rehearsals, reserved rehearsal space and arranged for accompanists.
  • Handled all contract agreements with bands, venues, students and parents of students.
  • Planned and coordinated international touring logistics.

Sales Manager

Green Mountain Energy Company
Dallas, TX
05.2008 - 11.2010
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
  • Leveraged rapport with key retail account leadership to up-sell vendor partnerships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Customer Experience Manager

Bose Corporation
Framingham, MA
06.1997 - 09.2004
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Prepared periodic documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Set up and successfully operated seasonal events for direct to customer interactions and sales.
  • Helped design and perform store level maintenance on electronic display.
  • Developed new employees and on-going performance assessment of current employees.

Customer Focused Development Specialist.

Bose Corporation US
Framingham, Ma
06.1997 - 08.1999
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Quickly identified interactions as either sales calls, support requests or as opportunities to act as a customer advocate.
  • Collected and analyzed data from variety of sources to create detailed market research reports for Department Heads.
  • Tracked key performance indicators to measure success of campaigns.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Bolstered customer retention by embodying the “Bose way” and inspiring interest in new product lines.

Sales Manager

Tweeter. New England Audio
Framingham, MA
03.1993 - 05.1997
  • Managed revenue strategies, sales and customer engagement tactics, increasing client base annually.
  • Kept up with latest trends and recommended enhancements to enhance company product offerings.
  • Conducted regular trainings to keep team sharp and knowledgeable.

Node Center Chief

United States Army
06.1991 - 03.1993
  • Operated and performed unit level maintenance on telecom switching centers
  • Led a team of communications specialists
  • Provided field level technical support in an ever-changing network communications network
  • Applied effective time management techniques to meet tight deadlines.
  • Skilled at working independently and collaboratively in a team environment.

Skills

  • Engaging communication style
  • Motivated remote self starter
  • Professional telephone etiquette
  • Ability to translate technical knowledge into easy to understand terms
  • Solid grasp of several sales and teaching approaches

Timeline

Sales Manager - Green Mountain Energy Company
05.2008 - 11.2010
Musician - Self
05.2004 - Current
Customer Experience Manager - Bose Corporation
06.1997 - 09.2004
Customer Focused Development Specialist. - Bose Corporation US
06.1997 - 08.1999
Sales Manager - Tweeter. New England Audio
03.1993 - 05.1997
Node Center Chief - United States Army
06.1991 - 03.1993

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