Jason Smith
Schell Towing
Petersburg,IN
22
years of professional experience
Dedicated Tow Truck Driver with a proven record in vehicle recovery and roadside assistance. Known for exceptional customer service and a strong focus on safety management.
Work History
Tow Truck Driver
15 Years 3 Months- Assisted customers with roadside assistance, demonstrating strong problem-solving skills under pressure.
- Coordinated with dispatch for efficient route planning and timely service delivery.
- Implemented process improvements that enhanced response times and customer satisfaction ratings.
- Maintained accurate records of services rendered, contributing to effective fleet management and reporting.
- Developed training materials focusing on best practices for vehicle recovery and safety measures.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Answered roadside assistance calls for tows and other vehicle support.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
Truck Driver
6 Years 1 Month- Managed accurate delivery schedules while adhering to strict time constraints.
- Collaborated with dispatchers to optimize routing and enhance delivery efficiency.
- Maintained detailed logs of mileage, fuel consumption, and maintenance activities.
- Implemented best practices for cargo loading and securing to prevent damage during transit.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
Education
High School Diploma
Skills
Roadside assistance
Vehicle recovery
Vehicle loading techniques
Vehicle maintenance and repair
Vehicle inspection
Vehicle recovery expertise
Hydraulics
Equipment maintenance
Defensive driving
Safety oversight
Organization and planning
Heavy lifting
Towing equipment operation
Towing system maintenance
Patience and empathy
Timeline
Tow Truck Driver
Schell Towing
05.2011 - CurrentRead More
Truck Driver
Sterling Express
01.2005 - 02.2011Read More
Perry Central
High School Diploma
Read More