Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Admissions Manager
Denver Regional Rehabilitation Hospital
Denver, CO
03.2023 - Current
Analyzed previous training documents and processes to identify gaps. Developed and executed process improvement.
Established strong relationships with various insurance companies by utilizing strong interpersonal skills, attention to detail, and strong written/verbal communication.
Evaluated performance metrics regularly, identifying areas for improvement within the admissions department''s operations.
Generated detailed reports analyzing trends in enrollment patterns, providing valuable insights to inform strategic planning efforts.
Established team priorities, maintained schedules and monitored performance.
Conducted comprehensive training sessions for admissions staff, enhancing their knowledge of institutional policies and procedures.
Established and enforced policies and objectives governing learning activities.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Admissions Coordinator
GIVING HOME HEALTH CARE LLC
Westminster, Colorado
10.2022 - 03.2023
Provided exceptional customer service during phone and email interactions with prospective patients and their families, addressing concerns promptly and professionally.
Confirmed all insurance benefits met standards of admissions as dictated by policy.
Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
Compiled and analyzed data to track admissions trends and make recommendations for improvements.
Assisted in developing new admissions policies that aligned with institutional values and priorities.
Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
Enhanced patient satisfaction with the admissions experience through timely communication and personalized support.
Case Manager
GIVING HOME HEALTH CARE LLC
Westminster, CO
06.2021 - 10.2022
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Developed and implemented comprehensive case management plans to address client needs and goals.
Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Youth Care Counselor
The Settlement Home for Children
Austin, TX
08.2020 - 06.2021
Proactively identified potential risks or safety concerns within facility, taking swift action to mitigate any negative consequences.
Improved youth care outcomes by implementing evidence-based practices and personalized interventions.
Maintained detailed records of each youth''s progress, ensuring accurate documentation for case managers and other stakeholders involved in their care plan.
Assisted in crisis intervention efforts, de-escalating tense situations and maintaining order within facility.
Continually educated oneself on research, trends, and best practices in youth care counseling to ensure highest quality service delivery.
Established strong rapport with youth, building trust and fostering open dialogue about personal issues and concerns.
Provided compassionate counseling services during difficult moments or traumatic experiences faced by our clients.
Mentored new counselors, sharing best practices and providing guidance to support their professional growth.
Community Care Worker 1
Texas Department of Aging and Disability Services
Austin, TX
10.2019 - 08.2020
Enhanced client well-being by providing personalized care and support in their homes.
Conducted regular safety checks of client homes to identify potential risks or hazards that may impact their well-being or independence.
Identified social, economic, recreational, and educational services in community to meet clients' needs.
Collaborated with interdisciplinary teams to develop comprehensive care plans for individual clients.
Increased overall satisfaction levels among clients'' family members with effective communication skills during meetings and regular updates.
Upheld client dignity and privacy by demonstrating cultural sensitivity and adhering to confidentiality policies.
Facilitated access to community resources and services by connecting clients with appropriate agencies or organizations.
Supported family caregivers through respite services allowing them time away from caregiving responsibilities while ensuring continued quality care for their loved ones.
Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any pertinent information on a timely basis.
Education
Master of Science (MS) - Human Services Administration
Purdue University Global
West Lafayette, IN
Bachelor of Science - Human Services
Colorado State University
Aurora, CO
Certificate - Data Analysis
Google/Coursera
Certificate - Project Management
Google/Coursera
Skills
Risk Assessment
Customer Relationship Management (CRM)
Analytical Skills
Data Analysis
Team Management
Business Analysis
Financial Analysis
Service Coordination
Budgeting
Compliance
Instructional planning
Employee supervision
Sales experience
Record-keeping skills
Performance monitoring
Technology integration
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Organizational skills
Team leadership
Effective communication
Adaptability and flexibility
Verbal and written communication
Decision-making
Problem resolution
Relationship building
Team building
Professional and courteous
Task prioritization
Work Planning and Prioritization
Scheduling and coordinating
Self motivation
Interpersonal skills
Analytical thinking
Conflict resolution
Hiring and training
Training and development
Operations management
Goal setting
Team development
Professionalism
Interpersonal communication
Task delegation
Quality control
Complex Problem-solving
Negotiation and conflict resolution
Strategic planning
Employee coaching and mentoring
Project management
Business analysis
Data analysis
Project planning
Languages
Spanish
Limited Working
Timeline
Admissions Manager
Denver Regional Rehabilitation Hospital
03.2023 - Current
Admissions Coordinator
GIVING HOME HEALTH CARE LLC
10.2022 - 03.2023
Case Manager
GIVING HOME HEALTH CARE LLC
06.2021 - 10.2022
Youth Care Counselor
The Settlement Home for Children
08.2020 - 06.2021
Community Care Worker 1
Texas Department of Aging and Disability Services
10.2019 - 08.2020
Master of Science (MS) - Human Services Administration