Jason Snyder
Arlington,TEXAS
Summary
Driven by a passion for operational excellence and team leadership, I leveraged my skills at Gulfstream Aerospace to spearhead process improvements, enhancing productivity by over 30%. My adeptness in project management and interpersonal communication fostered cross-functional collaboration, significantly boosting customer satisfaction and operational efficiency.
Overview
27
27
years of professional experience
Work History
Operations Manager
Gulfstream Aerospace
07.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Supervisor
Bell Helicopter Textron
11.2009 - 06.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Implemented cost-saving measures, significantly reducing operational expenses.
Instrucor
US Navy
08.2003 - 03.2005
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Increased student participation via engaging lectures and assignments.
- Optimized learning plans based on student performance and feedback.
- Reviewed class and student records to identify improvement opportunities.
- Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
Aircraft Maintenance Technician
US Navy
03.1998 - 08.2003
- Collaborated with manufacturers, maintenance representatives, engineering departments and regulatory personnel to effectively carry out aircraft maintenance and repairs.
- Supported aircraft maintenance tasks, ensuring clean and safe equipment for optimal performance.
- Assisted in aircraft maintenance tasks, ensuring timely completion of projects and adherence to industry standards.
- Coordinated with aircraft maintenance personnel to guarantee availability of well-maintained airplanes for flight lessons.
- Maintained accurate records of all performed preventive actions as well as corrective actions taken, ensuring proper tracking and documentation of aircraft maintenance history.
- Improved team productivity by providing comprehensive training to junior technicians on essential aircraft maintenance skills.
- Maintained detailed records of aircraft maintenance, ensuring compliance with regulatory requirements and facilitating accurate tracking of component lifecycles.
- Coordinated aircraft maintenance and repair schedules.
- Improved aircraft maintenance efficiency by conducting thorough inspections and identifying necessary repairs.
Education
Bachelor's - Aerospace
Embry Riddle
Worldwide Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Project Management
- Policies and procedures implementation
- Performance monitoring
- Customer Relationship Management
- MS Office
- Maintaining Compliance
- Goal Setting
- Interpersonal Communication
- Client Relationships
- Inventory Control
- Workflow Optimization
- Strategic Planning
- Project management abilities
- Project Leadership
- Process Improvement
- Schedule Management
- Performance Management
- Health and safety compliance
- Regulatory Compliance
- Workforce Management
- Continuous improvements
- Process Improvements
- Superb time management skills
- Customer Relationship Management (CRM)
- Onboarding and Orientation
- Delegation
- Cost Reduction
- Cross-Functional Collaboration
Affiliations
VFW
Timeline
Operations Manager
Gulfstream Aerospace
07.2021 - Current
Supervisor
Bell Helicopter Textron
11.2009 - 06.2021
Instrucor
US Navy
08.2003 - 03.2005
Aircraft Maintenance Technician
US Navy
03.1998 - 08.2003
Bachelor's - Aerospace
Embry Riddle