Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Soileau

Cankton,LA

Summary

Flexible hard worker ready to learn and contribute to team success. Goal-driven Service Manager offering over 19 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 19 years of progressive experience. Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations. Methodical Service Manager offering 19 years of experience tracking inventory, processing new orders and appropriately delegating tasks. Thorough and customer-oriented professional focused on providing customized service to customers and facilitating highest quality of support. Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Experienced and proactive service manager offering 19 years of progressive warehouse settings serving rv needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Service Manager

Gauthiers' RV Center
Lafayette, LA
01.2015 - Current
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Conducted regular staff evaluations and provided constructive feedback.
  • Monitored budgets, resources, and performance metrics.
  • Mentored team members in professional development and growth.
  • Oversaw recruitment, hiring, and onboarding processes for new employees.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Facilitated conflict resolution among staff members when necessary.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Hired and trained service department staff to drive performance.
  • Collaborated with customers to offer solutions to service needs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Education

High School Diploma -

Beau Chene High School
Arnaudville, LA
05-2001

Skills

  • Work Planning and Prioritization
  • Shift Scheduling
  • Relationship Building
  • Schedule Management
  • Multiple Priorities Management
  • Service Quality Management
  • Staff Supervision
  • Workplace Safety
  • Estimating and Quoting
  • New Employee Hiring
  • Conflict Resolution
  • Goal Setting
  • Service Documentation
  • Customer Service
  • Customer Service Management
  • Technical Troubleshooting
  • Revenue Generation
  • Contract Management
  • Office Administration
  • Preventive Maintenance
  • Crew Leadership
  • Service Order Flow
  • Team Leadership
  • Leadership Development
  • Technical Support
  • Problem-Solving
  • Critical Thinking
  • Reporting and documentation
  • Time Management
  • Employee Supervision
  • Cost Estimates
  • Upselling

Timeline

Service Manager

Gauthiers' RV Center
01.2015 - Current

High School Diploma -

Beau Chene High School
Jason Soileau