JASON SOLOMON-JACK
Phoenix,AZ
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
9
9
years of professional experience
Work History
Shift Manager
KFC
04.2021 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Supervised ongoing daily production phases.
Shift Leader
Wingstop
02.2018 - 01.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Shift Manager
Wendys Restaurant
01.2015 - 02.2017
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
High School Diploma -
Cdmis
Phoenix, AZBachelor of Arts - Business Administration And Management
Gcu
Phoenix, AZSkills
- Microsoft SharePoint
- Manage Budgets
- Payment Processing
- Manufacturing Processes
- Cash Handling
- Train Employees
- Microsoft Office
- Microsoft Excel
- Accurate Money Handling
Timeline
Shift Manager
KFC
04.2021 - Current
Shift Leader
Wingstop
02.2018 - 01.2020
Shift Manager
Wendys Restaurant
01.2015 - 02.2017
High School Diploma -
Cdmis
Bachelor of Arts - Business Administration And Management
Gcu
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