Jason Song
Grand Terrace,CA
Summary
Experienced Pharmacy Technician with 6 years of experience enhancing pharmacy operations, led to significantly improved patient satisfaction and streamlined workflow at Loma Linda University Medical Center Community Pharmacy. Skilled in medication dispensing and proficient in pharmacy software, the collaborative efforts boosted efficiency. A commitment to confidentiality and HIPAA regulations fortified patient trust and loyalty. Driven Pharmacy Technician with a proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician 2 - Outpatient
Loma Linda University Medical Center
11.2020 - Current
- Work alongside the Meds to Beds team at Loma Linda University Medical Center Community Pharmacy (one of the five Outpatient Pharmacies)
- Meds to Beds team service Loma Linda University Medical Center East Campus.
- Developed and implemented improvements to the pharmacy organization system.
- Answered incoming phone calls and addressed questions from customers.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for the pharmacy.
- Prepared packaging and labels for prescriptions, verifying the accuracy of dosage, side effects, interactions, and refill instructions.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory promptly.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in training pharmacy interns on standard operating procedures to ensure consistent quality of service across the entire team.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions promptly.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in person or over the telephone by assisting with placing orders, navigating systems, and locating items.
- Set up and modified patient profiles to include current medications and insurance details.
Inpatient Pharmacy Technician In Training
Loma Linda University Children's Hospital
06.2020 - 11.2020
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
- Developed strong relationships with fellow healthcare professionals, fostering an atmosphere of collaboration and teamwork to achieve common goals.
- Ensured compliance with regulatory standards by adhering to protocols for controlled substances management.
- Increased patient safety through proper labeling, packaging, and storage of medications.
- Enhanced patient care by accurately processing and dispensing medication orders in a timely manner.
- Maintained inventory levels by ordering, receiving, and stocking medications and supplies.
- Contributed to positive patient outcomes by preparing intravenous admixtures using aseptic technique.
- Upheld a high standard of cleanliness and organization in the pharmacy workspace by following established sanitation protocols and guidelines.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Pharmacy Technician 2 -Outpatient
Loma Linda University Medical Center
11.2017 - 06.2020
- Worked at both Loma Linda University Medical Center Outpatient Pharmacy and Community Pharmacy.
- Worked alongside the Meds to Beds team at the Outpatient Pharmacy that service some units at the main hospital.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in person or over the telephone by assisting with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory promptly.
- Entered and processed patients' prescriptions into the internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identify potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
- Resolved third-party billing, computer system, and customer service issues.
- Prepared packaging and labels for prescriptions, verifying the accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
Education
License/Certification - Pharmacy Technician
North-West College - Riverside
Riverside, CA11.2017
Bachelor of Arts - Political Science
University of California, Riverside
Riverside, CA06.2009
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Relationship Building
- Drug Classification Knowledge
- Pharmacy Software Proficiency
- Medicare and Medicaid process
- Certified Pharmacy Technician (CPhT)
Certification
- CPhT - Certified Pharmacy Technician
- Licensed CA Pharmacy Technician - Expires June 30, 3025
Timeline
Pharmacy Technician 2 - Outpatient
Loma Linda University Medical Center
11.2020 - Current
Inpatient Pharmacy Technician In Training
Loma Linda University Children's Hospital
06.2020 - 11.2020
Pharmacy Technician 2 -Outpatient
Loma Linda University Medical Center
11.2017 - 06.2020
License/Certification - Pharmacy Technician
North-West College - Riverside
Bachelor of Arts - Political Science
University of California, Riverside