Jason Speer
Effort,PA
Summary
With a proven track record at ADP - Automated Data Processing, I excelled in enhancing operational excellence and workflow optimization. Leading as a Senior Production Specialist, I significantly contributed to surpassing SLA targets and fostering team development. My expertise in document review and commitment to operational excellence have been pivotal in achieving organizational goals.
Overview
18
18
years of professional experience
Work History
Lead Service Delivery Processing Specialist
ADP - Automated Data Processing
10.2006 - Current
Supported various operations functions including but not limited to Print / Insert / Equipment, Production Quality Assurance, Team Development, Help Desk, Traffic / Delivery, Scheduling / Time Reporting and ensuring specific SLA's are met for various ADP business units that meet organizational objectives.
Senior Production Specialist
ADP - Automated Data Processing
10.2006 - Current
Oversaw the work of other QA Production Personnel, prioritizing SLA's of multiple business units, resolving internal/external client services via the Help Desk and possesses a high level of ADP technical competence.
Education
High School Diploma -
Passaic County Technical Institute
Wayne, NJ06-2006
Skills
- Standard Operating Procedures
- Operational Excellence
- Document Review
- Workflow Optimization
- Leadership
- Customer Service
Timeline
Lead Service Delivery Processing Specialist
ADP - Automated Data Processing
10.2006 - Current
Senior Production Specialist
ADP - Automated Data Processing
10.2006 - Current
High School Diploma -
Passaic County Technical Institute
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