Jason Spradley
Ringgold,LA
Summary
- Goal-oriented, strategic operations and business development executive with comprehensive experience across information management, digital services, restaurant, and land excavation industries.
- Proven track record in driving revenue growth and cost control, while recruiting, mentoring, and training world-class teams to achieve extraordinary results.
- Demonstrated expertise in strengthening compliance, improving processes, and enhancing output, quality, customer satisfaction, and employee morale.
- Adept at delivering creative solutions for start-ups, turnarounds, and rapid growth, with a focus on operational efficiencies.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Senior Project Manager of Residential Services
Right Way Services
10.2022 - Current
- Maintained schedules to meet key milestones at every project phase.
- Oversee and manage other construction managers and supervisors as assigned.
- Set deadlines and define project strategy.
- Meet regularly with clients, third parties, and other managers to report on progress.
- Prepare internal and external reports.
- Resolve technical and operational issues.
- Select subcontractors, schedule and coordinate their activities, as well as manage payroll.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Updated customers and senior leaders on progress and roadblocks.
- Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
Owner Operator
Dirt Dawgz, LLC
06.2020 - 10.2022
- Oversaw all aspects of company operations including project planning, scheduling, and execution of excavation and dirt work projects.
- Managed a team of employees or subcontractors, ensuring adherence to safety protocols and high-quality work standards.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed and maintained client relationships, from initial consultation through project completion, ensuring customer satisfaction and repeat business.
- Estimated project costs, prepared bids, and negotiated contracts with clients and suppliers.
- Procured equipment, materials, and supplies necessary for project execution, ensuring cost efficiency and timely delivery.
- Ensured compliance with local regulations, permits, and environmental standards for all projects.
- Implemented and enforced company policies and procedures to maintain a safe and productive work environment.
- Managed financial aspects of the business, including budgeting, invoicing, and cost control measures.
- Continuously evaluated and improved operational processes to optimize efficiency and profitability.
Director of Operations - Managed Services
RICOH USA, Inc.
10.2007 - 05.2020
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Led and directed teams spanning Texas, Louisiana, Arkansas, Mississippi, Alabama, and Tennessee, overseeing 10 managers and 425 direct reports to achieve financial goals and enhance customer relationships through strategic contract negotiations.
- Achieved Top Financial award in 2014 and sustained annual market growth by managing a $24.5M annual financial plan and achieving 21% monthly gross profit within six months through rigorous cost controls and customer satisfaction initiatives.
- Managed customer relationships for 100+ accounts, ensuring compliance with Service Level Agreements and implementing cost-saving measures while maintaining high customer satisfaction.
- Spearheaded national projects to drive strategic direction, change management, and process improvements, collaborating cross-functionally to ensure project success within budget constraints.
- Developed and implemented operational strategies, training programs, and recognition initiatives that promoted team empowerment and performance excellence.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Promoted to Area Director after successfully leading operations across four states, achieving consistent revenue growth and 95% customer retention.
- Oversaw South-Central Texas market operations, managing 7 account managers, 225+ employees, and 70+ customers to exceed revenue and cost objectives for five consecutive years.
- Reduced recruiting costs by over 20% through innovative employment development programs, promoting over 30 employees to key management roles and driving operational efficiency.
- Designed and executed annual business and financial plans, reviewed and approved customer contracts, and maintained high employee morale through quarterly recognition events.
General Manager
Fish City Grill
10.2006 - 09.2007
- Managed and directed a 45-member team, overseeing the successful start-up and opening of a new restaurant.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Established and implemented strategies to improve guest satisfaction.
- Designed and introduced daily lunch and dinner special menus.
- Responsible for the monthly ordering and inventory of all food and supplies.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Fuddruckers Restaurants
10.2003 - 09.2006
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Led a team of 70-100 members to achieve company goals and exceed targets consistently, with full responsibility for all aspects of restaurant operations.
- Oversaw financial growth and cost controls for six restaurants across three states.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Successfully opened two new restaurants in Garland, Texas and Richardson, Texas.
Education
High School Diploma -
C.E. Byrd High School
Shreveport, LASkills
Problem-solving
Leadership
Collaboration
Marketing
Conflict resolution
Team Building
Communication
Data Analysis
Achievements
- Attained the highest regional Area Certification top score of 97% by establishing a monthly customer visit and process review plan, resulting in enterprise-wide implementation.
- Maximized year-over-year area growth from 97% to a steady 102% within 1 year by collaborating with sales to gain new business through customer meetings.
- Slashed customer issue resolution time by 27% by implementing an employee development plan process, empowering employees to provide timely employee-level decisions.
- Reduced employee turnover from 22% to 13.5% within 6 months by implementing new-hire wage increases and existing employee performance evaluations.
Certification
Lead Renovation RRP Certification, AEHS, Inc., 01/01/24
DBIDS Credentials, Department of Defense, 10/01/22
Training
- Leadership, Operational, and Functional Training
- Ethics and Integrity
- Security Awareness
- HIPAA
Languages
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Timeline
Senior Project Manager of Residential Services
Right Way Services
10.2022 - Current
Owner Operator
Dirt Dawgz, LLC
06.2020 - 10.2022
Director of Operations - Managed Services
RICOH USA, Inc.
10.2007 - 05.2020
General Manager
Fish City Grill
10.2006 - 09.2007
General Manager
Fuddruckers Restaurants
10.2003 - 09.2006
High School Diploma -
C.E. Byrd High School
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