Highly successful in networking for Texas and surrounding states
Excellent customer relations and communication
Increased inside sales $500K to $10M
Knowledgeable in contact management and administrative procedures
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
34
34
years of professional experience
Work History
Estimator
Walsh Alliance LLC
Houston, TX
03.2023 - Current
Develops quantity takeoffs from blueprints and drawings using computer-aided design systems or manual calculations.
Obtained bids from vendors and subcontractors to make cost-effective selections.
Adapted estimates to reflect changes in scope, materials, and labor requirements.
Sales\Estimating\Project Management
Subcool Refrigeration
Humble, TX
03.2020 - 08.2021
Estimate projects
Discuss and negotiate
Build schedules with customer based on delivery of products being installed
Reviewed files, recordings and other documents to obtain information to respond to requests.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered product questions with up-to-date knowledge of sales and promotions.
Developed trusting relationships with customers by making personal connections.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Engaged customers in friendly, professional dialogue to determine needs.
Increased purchase amounts by cross-selling with similar products.
Estimating and Sales
Source Refrigeration & HVAC
Houston, TX
12.2014 - 12.2020
Estimate
Negotiate Sales
Program Manager
COOLSYS REFRIGERATION
Houston, TX
01.2019 - 02.2020
Represented company at variety of business functions or situations to promote brand.
Tracked program expenses, optimizing efficiency.
Liaised within matrix management structure to achieve goals.
Developed relationships between internal teammates and stakeholders, focusing on interdepartmental collaboration.
Delivered on assigned program objectives, meeting budget, scope and quality.
Developed programs and initiatives to support organization's long-term goals.
Monitored progress on program implementation, documenting and communicating fulfillment of goals and encouraging consistency or adjustment in components.
Owner
ASM Sheetmatal
Houston, TX
03.2009 - 08.2014
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Set pricing structures according to market analytics and emerging trends.
Employed and managed vendors by negotiating deliverables, cost and expected quality.
Executed performance reviews to encourage improved productivity for team members.
Led startup and creation of operational procedures and workflow planning.
Trained teams on specific operations, applicable procedures and techniques for each job site.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Production Manager\Internal Sales
Mason Road Sheetmetal
Houston, TX
05.1991 - 03.2011
Managed materials to meet production goals and specific customer demands.
Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
Established and updated production schedules to meet changing demands.
Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
Provided input for performance reviews and identified areas for additional improvement.
Planned production operations while establishing priorities and sequences for manufacturing processes.
Coached and mentored employees to develop and enhance career skills.
Scheduled staff work assignments, rotations and overtime.
Drafted and updated production documentation tracking status and delivery timelines.
Translated complex information to audiences of varying levels of technical knowledge, enabling individuals to clearly understand messages.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
Education
Continued Ed(multiple) - Project Management
NCCER\CMEF
Houston, TX
05.2000
Master of Arts - Sheet Metal Technology
Texas A & M(TEEX)
Channelview, TX
09.1996
Skills
Project development and lifecycle
Multi-unit operations management
Budgeting and forecasting
Performance improvements
Purchasing and procurement
Project management
Customer relations specialist
Contract negotiation expertise
Conflict management
Client relations
Timeline
Estimator
Walsh Alliance LLC
03.2023 - Current
Sales\Estimating\Project Management
Subcool Refrigeration
03.2020 - 08.2021
Program Manager
COOLSYS REFRIGERATION
01.2019 - 02.2020
Estimating and Sales
Source Refrigeration & HVAC
12.2014 - 12.2020
Owner
ASM Sheetmatal
03.2009 - 08.2014
Production Manager\Internal Sales
Mason Road Sheetmetal
05.1991 - 03.2011
Continued Ed(multiple) - Project Management
NCCER\CMEF
Master of Arts - Sheet Metal Technology
Texas A & M(TEEX)
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