Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Authorization
Personal Information
Timeline
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Jason Stapf

Wappingers Falls,NY

Summary

Results-driven and focused individual with a passion for delivering high-quality results. Possesses excellent skills in providing technical solutions and analysis for a variety of clients. Strong problem-solving and communication abilities allowing for successful project management. Highly motivated professional with extensive experience designing and developing technical solutions for various clients. Skilled in analyzing customer needs and providing tailored solutions that meet or exceed expectations. Proven track record of successful implementations of large-scale projects.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Director

Hudson Valley Renegades
06.2021 - Current
  • Directing the Broadcast the Hudson Valley Renegades, The High A affiliate of the New York Yankees.
  • Managed a team of technicians to maintain quality standards throughout production.
  • Supported live event coverage through timely setup and breakdown of broadcast equipment.
  • Streamlined production processes by collaborating with producers, directors, and other crew members.
  • Increased viewer engagement by assisting in the creation of visually compelling graphics for on-air use.

Customer Service Supervisor

IDEMIA
05.2023 - 01.2024
  • Resolved escalated customer issues with patience and understanding.
  • Provided excellent customer service to clients, resolving their inquiries and complaints in a timely manner.
  • Trained new customer service staff on company policies, procedures, and software systems.
  • Monitored customer service team performance metrics, identifying areas for improvement and providing feedback.
  • Developed and maintained effective relationships with customers, staff, and vendors.
  • Maintained files and filing, keeping sensitive information confidential.
  • Served as primary point of contact for facilitating operational and administrative inquiries.

Mobile Enrollment Agent

IDEMIA
04.2022 - 05.2023
  • Captured Biometric Data for State and federal Background Checks
  • Proactively identified process improvements that would enhance overall efficiency levels.
  • Handled escalated customer issues diplomatically while striving for satisfactory resolution.
  • Collaborated closely with colleagues from different departments to ensure efficient processing of enrollments.
  • Enhanced enrollment rates by efficiently processing applications and providing exceptional customer service.
  • Streamlined the application process for increased efficiency and customer satisfaction.

Call Center Agent

Maximus
01.2021 - 03.2022
  • Answering calls and making appointments for the NYS Covid-19 Vaccine Hotline
  • Handled high volumes of incoming calls from customers while maintaining quality standards for call duration time.
  • Employed active listening skills to accurately assess customer needs and provide appropriate solutions.
  • Provided outstanding customer service to customers and internal teammates.
  • Resolved escalated customer complaints in a calm and diplomatic manner while ensuring that all commitments were met.

Video Production Intern

New Paltz Chamber Of Commerce
01.2020 - 12.2020
  • Creating video content for the New Paltz Chamber of Commerce
  • Edited footage to create short films and other content utilizing Adobe Premiere Pro.
  • Performed sound mixing tasks to ensure optimal levels for each clip used in projects.
  • Assisted with the production of promotional videos by setting up lighting equipment.
  • Organized raw footage into logical sequences for post-production processes.
  • Collaborated with marketing teams for effective promotional materials, increasing audience engagement.

Education

Bachelor's - Digital Media Production, Journalism

Suny New Paltz
New Paltz, NY
12.2020

Communications & Media Arts

Dutchess Community College
Poughkeepsie, NY
05.2018

Skills

  • Lightroom
  • Adobe Premiere
  • Adobe
  • Photoshop
  • Photography
  • Powerpoint
  • Adobe Photoshop
  • Video Production
  • Leadership Experience
  • Graphic Design
  • Filming
  • Video Editing
  • Teamwork
  • Computer literacy
  • Computer operation
  • Web Design
  • Journalism
  • Adobe Creative Suite
  • Instant Replay
  • Public speaking
  • Adobe Lightroom
  • Communication skills
  • Customer service
  • Supervising experience
  • CSS
  • Computer skills
  • Microsoft Excel
  • Microsoft Powerpoint
  • Office experience
  • Phone etiquette
  • Mac OS
  • Microsoft Word
  • Administrative experience
  • Partner Relationship Management
  • Schedule Coordination

Certification

Driver's License

Work Authorization

Authorized to work in the US for any employer

Personal Information

Relocation: Anywhere

Timeline

Customer Service Supervisor

IDEMIA
05.2023 - 01.2024

Mobile Enrollment Agent

IDEMIA
04.2022 - 05.2023

Technical Director

Hudson Valley Renegades
06.2021 - Current

Call Center Agent

Maximus
01.2021 - 03.2022

Video Production Intern

New Paltz Chamber Of Commerce
01.2020 - 12.2020

Bachelor's - Digital Media Production, Journalism

Suny New Paltz

Communications & Media Arts

Dutchess Community College

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Jason Stapf