Jason Stephens
Grant,AL
Summary
Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Powersports Technician
GPS Powersports
08.2023 - Current
- Advised customers on proper care procedures for their equipment which resulted in fewer required repairs over time.
- Provided exceptional customer service through clear communication about repairs, timelines, and costs involved.
- Reduced downtime for clients by completing repairs and maintenance tasks within specified deadlines.
- Troubleshot complex mechanical issues with expert precision, reducing time spent on repairs while maintaining high-quality results.
Service Manager
Cabelas
08.2016 - 08.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Marine Technician
Erwin Marine Sales
03.2013 - 08.2016
- Completed diagnosis and repairs of marine engines and drive transmissions.
- Assisted in training new marine technicians in various aspects of ship maintenance procedures to ensure optimal team performance.
- Contributed to a clean marine environment by ensuring compliance with environmental regulations for waste disposal and pollution prevention measures.
- Ensured reliable propulsion system performance via inspection and servicing of shafts seals bearings gearboxes thrusters.
- Operated and maintained computer systems and equipment.
- Reduced downtime for vessels with efficient troubleshooting and repair of electrical systems, including wiring, switches, and control panels.
- Extensive knowledge of major boat brands.
- Optimized vessel functionality by performing preventative maintenance on hydraulic systems, pumps, valves, and piping networks.
Education
High School Diploma -
Fyffe High School
Fyffe, AL06.1988
Skills
- Strong Work Ethic
- Organization and Planning
- Continuous learning mindset
- Adaptability to new technology
- Electrical System Troubleshooting
- Technical Documentation Interpretation
- Engine diagnostics expertise
- Preventative maintenance expertise
- Precision measuring tools usage
- Advanced mechanical aptitude
- Problem-Solving
- Troubleshooting skills
Certification
- CST - Certified Service Technician
Timeline
Powersports Technician
GPS Powersports
08.2023 - Current
Service Manager
Cabelas
08.2016 - 08.2023
Marine Technician
Erwin Marine Sales
03.2013 - 08.2016
High School Diploma -
Fyffe High School