Jason Stewart
Los Angeles,CA
Summary
Experienced in filling orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures. Skilled in operating forklifts, pallet jacks and frequency scanners. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.
Overview
11
11
years of professional experience
Work History
Fulfillment Associate/Courier
FedEx Express Corporation
10.2018 - Current
- Work under pressure in a fast-paced environment whilst resolving conflicts effectively
- Ability to work well with others and provide excellent communication skills
- Conferred with clients and other involved parties to gather and track information
- Ensuring timely deliveries, and handling packages with care
- Assisted customers in navigating and utilizing online platforms
- Conducted follow-up calls to ensure customer satisfaction and gather feedback
- Contributed to the development of FAQs and knowledge base articles for customer self-service
- Proficient in accurately processing customer orders and ensuring they are fulfilled in a timely manner
- Strong organizational skills to manage incoming and outgoing shipments, ensuring a smooth workflow
- Ability to handle physically demanding tasks, including lifting, packing, and moving packages of varying weights.
Customer Service Representative
Shiel Medical Laboratory
12.2012 - 10.2018
- Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring high customer satisfaction
- Accurately process lab test orders, schedule appointments, and provide clear instructions on sample collection procedures
- Resolve customer concerns and issues efficiently, maintaining a calm and empathetic demeanor
- Handled insurance verifications and assisted in maintaining accurate patient records
- Ability to handle sensitive and confidential information
- Collaborated with healthcare professionals to streamline administrative processes
- Excellent communication and problem-solving to enhance customer satisfaction.
Transportation Dispatcher
Ms. Sandra Rideshares
09.2015 - 06.2017
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Provided training and guidance to new dispatchers.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Education
B.S of Science - Criminal JusticeSocial Justice
University of Arizona Global Campus
Tucson, AZ11.2022
Skills
- Adaptability
- Interpersonal Communication
- Problem Solving
- Attention to detail
- Logistics Coordination
- Customer service efficiency
- Order Processing
- Loss Prevention
- Inventory Auditing
- Customer Service
- Shipping and Receiving
- Flexible Schedule
Timeline
Fulfillment Associate/Courier
FedEx Express Corporation
10.2018 - Current
Transportation Dispatcher
Ms. Sandra Rideshares
09.2015 - 06.2017
Customer Service Representative
Shiel Medical Laboratory
12.2012 - 10.2018
B.S of Science - Criminal JusticeSocial Justice
University of Arizona Global Campus
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