Jason Stuart
Port Orchard,WA
Summary
Proven Service Plumber at Robedeau Plumbing, adept in swiftly resolving complex plumbing issues, boosting customer satisfaction, and revenue through skilled upselling. Demonstrates exceptional professionalism, ethics, and manual dexterity. Achieved significant repeat business by leveraging problem-solving abilities and attention to detail, ensuring project completion with efficiency and safety.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Service Plumber
Robedeau Plumbing
07.2022 - Current
- Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.
- Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
- Boosted revenue with upselling additional services based on individual client needs.
- Enhanced service efficiency by maintaining a thorough knowledge of the latest plumbing technologies, tools, and techniques.
- Provided comprehensive estimates to clients for proposed work, ensuring clarity in cost expectations and project timelines.
- Consistently met deadlines for project completion by efficiently allocating resources and managing time effectively.
- Increased repeat business through exceptional customer service and follow-up communications.
Service Plumber
Budget Rooter
03.2017 - 07.2022
- Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.
- Boosted revenue with upselling additional services based on individual client needs.
- Enhanced service efficiency by maintaining a thorough knowledge of the latest plumbing technologies, tools, and techniques.
- Provided comprehensive estimates to clients for proposed work, ensuring clarity in cost expectations and project timelines.
- Selected type and size of piping required for each project.
- Maintained compliance with local building codes and regulations throughout all phases of service delivery.
- Collaborated with team members for successful completion of large-scale commercial plumbing projects.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Repaired plumbing systems, components, and equipment.
- Inspected sewers and piping systems to assess quality and condition.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Complied with state plumbing codes throughout duration of each project.
- Eliminated risks by correctly identifying potential safety hazards.
- Measured, threaded, and cut materials to correct angles.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Assisted with repairs to steam, drainage, and sewer lines.
Delivery and Service
Ferrellgas
11.2013 - 03.2017
- Established strong relationships with key clients, fostering long-term partnerships and ensuring continued business growth.
- Managed high-priority accounts, ensuring smooth service delivery and maintaining strong client relationships.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
EMT
Olympic Ambulance
08.2008 - 08.2013
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Expedited life-saving interventions by rapidly assessing patients'' conditions based on vital signs, symptoms, and medical history.
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
- Updated professional knowledge through continuous training and education programs, enhancing overall service quality.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Maximized ambulance readiness by conducting thorough equipment checks and ensuring all necessary supplies were available for proper emergency response.
- Improved patient care by efficiently assessing and stabilizing patients during medical emergencies.
- Increased patient comfort during transport by providing compassionate care and addressing individual needs.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Streamlined documentation processes for efficient patient information transfer between EMS personnel and hospital staff.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Enhanced team performance by effectively collaborating with paramedics, nurses, and physicians in high-pressure situations.
- Facilitated timely patient transfers to specialized facilities for advanced care when necessary.
Education
No Degree - EMT
Olympic College
Bremerton, WANo Degree - Education in Teaching
Friends University
Wichita, KSAssociate of Arts - Baseball
Taft College
Taft, CANo Degree - CDL
Commercial Driving School
Port Orchard 11.2013
Skills
Attention to Detail Focus
Professionalism and Ethics
Physical stamina and strength
Inventory Management Abilities
Manual Dexterity Proficiency
Time Management
Attention to Detail
Problem-solving abilities
Safety conscious
Multitasking Abilities
Reliability
Timeline
Service Plumber
Robedeau Plumbing
07.2022 - Current
Service Plumber
Budget Rooter
03.2017 - 07.2022
Delivery and Service
Ferrellgas
11.2013 - 03.2017
EMT
Olympic Ambulance
08.2008 - 08.2013
No Degree - EMT
Olympic College
No Degree - Education in Teaching
Friends University
Associate of Arts - Baseball
Taft College
No Degree - CDL
Commercial Driving School