Award winning sales and service representative. Specializes in sales and sales supervision. Manages daily operations and prioritizes the workday to maximize productivity. Fast-paced closing ability with efficient time management and multitasking.
Hi, I’m
Jason Sturma
Dowagiac,MI
Summary
Overview
15
years of professional experience
Work History
Centier Bank
Universal Banker 2
09.2021 - Current
Job overview
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Evaluated client financial positions and identified most appropriate banking products.
Mattress Firm
Store Manager
10.2020 - 08.2021
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Men’s Wearhouse
Store Manager
03.2015 - 10.2020
Job overview
- Assist in recruiting, interviewing, training and onboarding of all new hires
- Consistently perform above store and company average in almost all measurable KPI
- Implement and train employees on new company initiatives
- Coach, observe and facilitate the selling process with all retail and rental customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Finish Line
Store Manager
08.2013 - 03.2015
Job overview
- Responsible for all recruiting, hiring, onboarding, and training of all new hires
- Created weekly schedules to maximize productivity while performing within allotted hours
- Served as consultant for under-performing stores to create and implement strategies to revitalize productivity
- Consistently maintained above average performance in KPI for individual employees and the store.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Trained and guided team members to maintain high productivity and performance metrics.
Finish Line
Store Manager In-Training
11.2012 - 08.2013
Job overview
- Served as an exemplary role model to all store team members and provided enthusiastic motivational leadership
- Regularly communicate with and update store managers on all store matters and carry out all requests and directives
- Qualified to Store Manager in half the time allotted based on experience and knowledge acquisition.
Journeys
Store Manager
02.2010 - 11.2012
Job overview
- Achieved a 20% sales gain year over year
- Hired, trained and promoted 5 store managers in FY 2011
- Promoted to Area Sales Manager based off of model performance in previous position
- Personally directed 6 individual stores that consistently performed above company standards in almost all measurable KPI.
Journeys
Store Manager
02.2009 - 02.2010
Job overview
- Assessed the needs of customers and provided a level of service beyond expectations
- Annual sales increase of 43%
- Sales Manager of the Year Award recipient
- Recruited, hired, trained and promoted 4 store managers in one fiscal year.
Education
Heath High SchoolWest Paducah
High School Diploma
06.1999
University Overview
Skills
- Excels in team building, recruiting, training, and promoting Goal conscious and sales driven Adept at executing company initiatives and exceeding sales objectives Natural ability to lead and motivate others Creates and maintains a culture of success Over two decades of sales and sales management experience
- Organization and Time Management
- Organizational Skills
- Self-Directed
- Problem-Solving
- Supervision and leadership
Timeline
Universal Banker 2
Centier Bank
09.2021 - Current
Store Manager
Mattress Firm
10.2020 - 08.2021
Store Manager
Men’s Wearhouse
03.2015 - 10.2020
Store Manager
Finish Line
08.2013 - 03.2015
Store Manager In-Training
Finish Line
11.2012 - 08.2013
Store Manager
Journeys
02.2010 - 11.2012
Store Manager
Journeys
02.2009 - 02.2010
Heath High School
High School Diploma
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