Jason Sundet
Seattle,WA
Summary
I am seeking a management position with an automotive company that has a strong reputation in the community, is continuously striving for growth while maintaining customer and employee satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
Service Manager
Haselwood Auto Group CDJR
02.2023 - 03.2023
- Manage a large employee group, train sales plans to meet specific goals
- Design and implement marketing plans while maintaining budgets
- Perform reviews of employees
- Manage expense control of a multi-million-dollar service sales outlet.
Branch Manager
Sunbelt Rentals
02.2021 - 09.2022
- Opened new company facility including TI
- Hired new staff
- Worked with all contractors and IT
- Performed weekly safety training
- Managed P&L
- Manage all CDL and class 2 drivers
- Purchased all equipment.
Manager
Hamilton Group
02.2018 - 01.2021
- Manage Sales and Lot service training
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Customer service and assistance for clients
- Stocked and assisted in customer orders
- Operated heavy equipment.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Service and Parts Director
O'Brien Group Volkswagen of Kirkland
12.2015 - 06.2017
- Manage day to day departmental operations
- Performed quarterly and annual employee reviews
- Responsible for marketing and advertising programs.
- Conducted regular performance evaluations of staff members to identify areas for improvement or professional development opportunities.
- Achieved revenue growth with targeted marketing campaigns promoting parts sales and services specials.
- Assisted with warranty claims processing to ensure proper documentation was submitted for timely reimbursements from manufacturers or suppliers.
- Played an integral role in the dealership''s overall success by contributing to strategic planning initiatives, collaborating with other departments, and maintaining a high level of customer satisfaction within the Parts Department.
Fixed Operations Director
Rodland Toyota
05.2012 - 01.2016
- Analyzed operational data to identify areas of improvement, implementing targeted action plans for continuous growth.
- Resolved escalated customer complaints promptly and professionally, maintaining a high level of client satisfaction.
- Monitored financial performance through daily reports.
- Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
- Oversaw facility maintenance projects to ensure safe, clean, and organized work environments for employees and customers alike.
- Established strong relationships with manufacturers and vendors to negotiate favorable pricing on parts and services.
- Implemented Toyota's TXM Express system and TXM Advanced Teams
- Perform quarterly New Owner Clinics
- Worked with the T-10 Team.
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
- Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.Cultivated strong internal, customer, and manufacturer relationships.
- Introduced new technology solutions into daily workflows, enhancing overall operational effectiveness.
Service Director
Smith Auto, Cadillac Bellevue, Chevrolet, GMC
12.2008 - 03.2012
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
- Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
- Managed three separate facilities in different locations
Service Director
Smith Group
12.2008 - 03.2012
- Manage separate Service facilities in multiple locations
- Develop monthly and annual business plans
- P&L responsibilities
- On the advisory board for automotive training school (Shoreline Community College).
Service Director
O'Brien Group
11.2005 - 07.2008
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
Service Manager
O'Brien Group Acura of Seattle
11.1999 - 10.2005
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
Service Manager
Speedway Chevrolet
09.2003 - 02.2005
- Manage a large employee group, train sales plans to meet specific goals
- Design and implement marketing plans while maintaining budgets
- Perform annual reviews of employees
- Manage expense control of a 10+ million-dollar service sales outlet.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
Service Manager
Speedway Chevrolet
08.2003 - 01.2005
- Manage day to day operations of employees
- Implement employee sales and service training programs
- Performed quarterly employee reviews annual employee performance appraisals
- Manage marketing and advertising programs
- Responsible for P&L.
Service Manager
Honda Auto Center of Bellevue
06.1993 - 11.1999
Education
Associate of Arts - Radio And Television Broadcasting
International School of Broadcasting
Seattle, WA08.1991
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Employee Training and Development
- Customer Service Management
- Time Management
Awards
- Zone Service Manager of the Year
- Bandon Dunes Challenge Winner
- Race for Baja 500 Winner
- Cabo Challenge & Race for Charlotte Winner
- Presidents Cup Recipient 1998, 2007, 2016, 2019
- Managed 130+ staff members
Timeline
Service Manager
Haselwood Auto Group CDJR
02.2023 - 03.2023
Branch Manager
Sunbelt Rentals
02.2021 - 09.2022
Manager
Hamilton Group
02.2018 - 01.2021
Service and Parts Director
O'Brien Group Volkswagen of Kirkland
12.2015 - 06.2017
Fixed Operations Director
Rodland Toyota
05.2012 - 01.2016
Service Director
Smith Auto, Cadillac Bellevue, Chevrolet, GMC
12.2008 - 03.2012
Service Director
Smith Group
12.2008 - 03.2012
Service Director
O'Brien Group
11.2005 - 07.2008
Service Manager
Speedway Chevrolet
09.2003 - 02.2005
Service Manager
Speedway Chevrolet
08.2003 - 01.2005
Service Manager
O'Brien Group Acura of Seattle
11.1999 - 10.2005
Service Manager
Honda Auto Center of Bellevue
06.1993 - 11.1999
Associate of Arts - Radio And Television Broadcasting
International School of Broadcasting
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