Jason Swan
Chippewa Falls,WI
Summary
Accomplished General Manager of Operations at Nyhus Enterprises, adept in operations management and staff development. Spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Proven track record in strategic planning and fostering high-performing teams, driving business growth and profitability through innovative process improvements and effective leadership.
Overview
24
24
years of professional experience
Work History
General Manager of Operations
Nyhus Enterprises
10.2023 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
Production Manager
Riverside Machine & Engineering
08.2000 - 10.2023
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Streamlined communication between departments, improving project coordination and on-time delivery rates.
Education
Machine Tool - Machine Tool
Chippewa Valley Technical College
Eau Claire, WI08-2000
Skills
- Operations management
- Staff development
- Business analysis
- Employee motivation
- Decision-making
- Team leadership
- Schedule management
- Strategic planning
- Goal setting
- P&L management
- Performance evaluations
- Operations oversight
- KPI tracking
- Process improvements
- Delegation
- Change management
- Problem-solving
- Employee relations and conflict resolution
- Planning and implementation
- Operational efficiency
- Management
- Health and safety compliance
Timeline
General Manager of Operations
Nyhus Enterprises
10.2023 - Current
Production Manager
Riverside Machine & Engineering
08.2000 - 10.2023
Machine Tool - Machine Tool
Chippewa Valley Technical College