Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Jason Talbott

Sherman

Summary

Observant and knowledgeable gaming professional with supervisory experience and in-depth understanding of applicable regulations, operational practices and typical cheating behaviors. Monitor floor operations to protect house assets and maintain effective security. Well-coordinated in managing diverse personnel and maximizing customer satisfaction.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

17
17
years of professional experience

Work History

Table Games Floor Supervisor

Choctaw Casino & Resort
07.2021 - Current

-Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies, and internal controls.

-Established and maintained bank and table limits for each game.

-Observe gaming table for proper etiquette.

-Open and close gaming tables depending on volume of customer.

-Comp meals and hotel rooms for VIPs.

-Provide superior guest service using customer service skills and personalized service, demonstrating a pleasant and enthusiastic demeanor at all times.

-Track play, buyins, fills, recording and reporting pertinent Information.

  • Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.

-Inform guests of all promotions made available to them on the casino floor.

  • Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.

-Protect casino assets and integrity of the games, observe dealers to ensure compliance with policies and procedures.

  • Implemented promotions and special events to attract new players, leading to increased revenue from table games operations.
  • Improved inter-department communication by fostering strong relationships between table games staff and other casino departments.
  • Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
  • Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.

Casino Table Games Dealer and Dual Rate

Winstar World Casino And Resort
04.2012 - 07.2021

-Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.

-Provide optimal level of service to all customers to ensure compliance to all casino policies and procedures.

-Educate patrons about the rules of the game and ensure proper game etiquette and conduct.

-Manage the chip and money exchange and inform patrons of the payout process.

-Assure guest development by interacting with guests and fellow employees.

-Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.

- Able to deal or stand floor for every table game offered.

- As a dual rate I would supervise table games, enter players in and out, fill chip trays, change cards, correct mistakes and open/close tables.

  • Maintained professional appearance while adhering to casino dress code policies, projecting a polished image that enhanced overall guest experience.
  • Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
  • Demonstrated flexibility in working across different game types as needed to accommodate fluctuating staffing levels or guest preferences.
  • Ensured game integrity by strictly adhering to casino policies and procedures for dealing various table games.

Realtor

Ebby Halliday Real Estate Inc.
01.2008 - 04.2011
  • Maintained regular communication with clients for building trust and loyalty.
  • Facilitated smooth transactions with thorough document preparation and coordination.
  • Analyzed local real estate trends by conducting comprehensive market research.
  • Collaborated with other real estate professionals for sharing knowledge and resources.
  • Conducted open houses for attracting potential buyers and generating interest.
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.

Education

GED -

Howe High School
Howe, TX
05.2002

No Degree - Criminal Justice

Grayson College
Denison, TX

Skills

  • - Interpersonal Skills
  • - Active Listening
  • - Leadership
  • - Upbeat and Positive Personality
  • - Understanding Customer Needs
  • - Reliable and Trustworthy
  • - Excellent Oral and Written Communication Skills
  • - Critical Thinking and Problem Solving
  • - Teamwork
  • - People Skills
  • Policy enforcement
  • Employee scheduling
  • Game rules
  • Leading employees
  • Contract negotiation
  • Works well independently
  • Buyer representation
  • Client-oriented
  • Microsoft Excel
  • Microsoft PowerPoint
  • Customer relationship management (CRM)

Education and Training

other

Timeline

Table Games Floor Supervisor

Choctaw Casino & Resort
07.2021 - Current

Casino Table Games Dealer and Dual Rate

Winstar World Casino And Resort
04.2012 - 07.2021

Realtor

Ebby Halliday Real Estate Inc.
01.2008 - 04.2011

GED -

Howe High School

No Degree - Criminal Justice

Grayson College
Jason Talbott