Observant and knowledgeable gaming professional with supervisory experience and in-depth understanding of applicable regulations, operational practices and typical cheating behaviors. Monitor floor operations to protect house assets and maintain effective security. Well-coordinated in managing diverse personnel and maximizing customer satisfaction.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
-Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies, and internal controls.
-Established and maintained bank and table limits for each game.
-Observe gaming table for proper etiquette.
-Open and close gaming tables depending on volume of customer.
-Comp meals and hotel rooms for VIPs.
-Provide superior guest service using customer service skills and personalized service, demonstrating a pleasant and enthusiastic demeanor at all times.
-Track play, buyins, fills, recording and reporting pertinent Information.
-Inform guests of all promotions made available to them on the casino floor.
-Protect casino assets and integrity of the games, observe dealers to ensure compliance with policies and procedures.
-Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
-Provide optimal level of service to all customers to ensure compliance to all casino policies and procedures.
-Educate patrons about the rules of the game and ensure proper game etiquette and conduct.
-Manage the chip and money exchange and inform patrons of the payout process.
-Assure guest development by interacting with guests and fellow employees.
-Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Able to deal or stand floor for every table game offered.
- As a dual rate I would supervise table games, enter players in and out, fill chip trays, change cards, correct mistakes and open/close tables.