Jason Tanner

• Monitored network performance metrics such as latency, throughput, packet loss and jitter using various diagnostic tools.
• Troubleshot network connectivity issues for customers utilizing wireless connections.
• Maintained accurate records of all installed equipment including serial numbers and MAC addresses.
• Analyzed system logs for errors or anomalies that could indicate an issue with the network infrastructure.
• Updated firmware versions on access points and other networking devices when necessary.
• Provided technical support to customers over the phone or via email regarding their wireless network issues.

• Identified opportunities for process optimization within the Service Experience team.
• Conducted regular performance reviews for Service Experience team members to ensure quality standards were met.
• Developed and implemented strategies for improving customer experience.
• Conducted performance reviews and provided constructive feedback to staff members.
• Resolved customer complaints quickly and effectively.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Maintained updated knowledge through continuing education and advanced training.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Conducted research into emerging technologies that could be applied to current projects.

My responsibilities varied over the time I was employed with Radial which is Ecommerce working in different verticals. I started with customer service, over the phone, but later had chats and emails added as well.

• Developed positive relationships with customers through friendly interactions.
• Answered customer inquiries and provided accurate information regarding products and services.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Resolved customer complaints promptly and efficiently.
• Provided exceptional customer service to ensure customer satisfaction.
• Developed strong relationships with customers by providing personalized assistance and support.
• Performed quality assurance checks on incoming emails before forwarding them to the appropriate department and personnel.
• Adhered to industry standards for providing excellent customer service at all times.
• Drafted emails to customers and responded to customer inquiries in a timely manner.
• Monitored performance of all channels including email, chat, and social media platforms.

• Acted as a liaison between guests and hotel management regarding feedback or complaints.
• Ensured compliance with all relevant laws, regulations and safety requirements related to the hospitality industry.
• Organized VIP access to exclusive events such as concerts, sports games, theater performances and festivals.
• Collaborated with internal departments to ensure seamless delivery of services requested by guests.
• Resolved customer complaints promptly and professionally while maintaining a positive attitude.
• Provided support in resolving any issues that may arise during guest stays.
• Assisted customers with special requests such as delivering gifts or arranging private tours.
• Handled incoming calls from customers seeking assistance with inquiries or complaints.
• Provided a high level of customer service to clients and assisted with travel arrangements, restaurant reservations, event tickets and other requests.
• Handled guest inquiries and resolved issues promptly to ensure satisfaction.
• Maintained confidentiality of guest information and transactions.
• Acted as a liaison between hotel management and guests to address special needs or concerns.

• Ensured compliance with local, state, and federal regulations.
• Developed policies and procedures for the organization.
• Created marketing campaigns to attract new customers.
• Researched potential partners in order to expand services offered.
• Identified new opportunities for growth, expansion, and diversification.
• Provided direction and guidance to employees.
• Collaborated with other owners on joint ventures and shared resources.
• Managed daily operations of business, including hiring and training staff.
• Developed strategic plans to increase profitability and efficiency.
• Conducted performance reviews for employees on a regular basis.
• Employed and managed vendors by negotiating deliverables, cost and expected quality.
• Executed performance reviews to encourage improved productivity for team members.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Led startup and creation of operational procedures and workflow planning.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Implemented successful business strategies to increase revenue and target new markets.