Jason Tardif
Nashua,NH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Fixed Operations Manager
Manchester Harley-Davidson
01.2009 - Current
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Sales Manager
Bruce Rossmeyer's Boston Harley-Davidson
08.2007 - 01.2009
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Sales Manager/Finance Business Manager
Nashua Harley-Davidson
10.1999 - 08.2007
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Education
High School Diploma -
Nashua High School South
Nashua, NH1993
Skills
- Health and Safety Compliance
- Facility Maintenance
- Policy Implementation
- Cross-functional Collaboration
- Conflict Resolution
- Problem Solving
- Staff Training and Development
- Time Management
- Strategic Planning
- Customer Service
- Inventory Management
- Team Leadership
- Scheduling and Coordination
- Warranty Administration
Timeline
Fixed Operations Manager
Manchester Harley-Davidson
01.2009 - Current
General Sales Manager
Bruce Rossmeyer's Boston Harley-Davidson
08.2007 - 01.2009
Sales Manager/Finance Business Manager
Nashua Harley-Davidson
10.1999 - 08.2007
High School Diploma -
Nashua High School South
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