Jason Taylor
Poinciana,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Independent Driver
Lyft & Uber
06.2015 - Current
- Transported customers to their requested destinations.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Minimized liability by consistently following road rules when driving.
- Delivered goods and products to customer on time and in excellent condition.
Travel Agent, Work From Home
Travel & Leisure
01.2023 - 06.2023
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Followed up with customers to increase customer service with travel plans.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Reservation Sales Specialist, Work From Home
Omni Hotels
03.2022 - 11.2022
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Built and managed relationships with key clients and partners to drive growth.
- Monitored industry trends to adapt strategies accordingly.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
Call Center Representative, Work From Home
24/7 Intouch/Dick's Sporting Goods
11.2020 - 02.2021
- Placed orders, cancelled orders, & researched orders for customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Processed debit and credit card and electronic check payments.
Reservation Sales Specialist, Work From Home
Marriott Vacations Worldwide
03.2020 - 09.2020
- Booked reservations for customers.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Built and managed relationships with key clients and partners to drive growth.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Sales Advisor
Defender/ADT
12.2014 - 05.2015
- Guided customers on Thorough Walkthrough
- Install Security Systems
- Gave Thorough Protection Presentation based on home analysis.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
Education
Technical Diploma in Help Desk -
Career Technical Institute
Washington, DC04.2014
Skills
- Customer Service
- Call Center
- Customer Support
- Customer Care
- Microsoft Office
- Technical Support
- Help Desk
- Troubleshooting
- Desktop Support
- Windows 7, 10, 11
- Sales
- Data Entry
- Salesforce
- Citrix
- CRM Software
- Linux
- IOS
- Android
- Remedy
- Route Planning
- Transportation
- Safety Procedures
- Defensive Driving
- Navigation
- Vehicle Maintenance
- Information Security
- Account updating
- Call Management
- Scheduling
- Product Knowledge
- Paperwork Processing
- Data Collection
- Escalation management
- Service Upselling
- Customer Relationship Management (CRM)
- Clerical Support
- Call center experience
- Filing
- Sales expertise
- Critical Thinking
- Microsoft Office Suite
- Travel Planning
- Travel insurance
- Executive Travel
- Itineraries
- Hotel Accommodations
- Client amenities
- Travel Arrangements
- Company guidelines and procedures
- Special needs travelers
- Travel research
- Administrative tasks
- Relationship Management
- Itinerary Planning
- Service Promotion
- High volume environments
- Reservations Management
- Geography Knowledge
- Retail Sales
- Regulations and compliance
- Application support
- Desktop support
- Hardware upgrades
- User Training
- Software Installation
- Operating system management
- Technical equipment inspection
- Helpdesk call support
- Mobile Device Management
Timeline
Travel Agent, Work From Home
Travel & Leisure
01.2023 - 06.2023
Reservation Sales Specialist, Work From Home
Omni Hotels
03.2022 - 11.2022
Call Center Representative, Work From Home
24/7 Intouch/Dick's Sporting Goods
11.2020 - 02.2021
Reservation Sales Specialist, Work From Home
Marriott Vacations Worldwide
03.2020 - 09.2020
Independent Driver
Lyft & Uber
06.2015 - Current
Sales Advisor
Defender/ADT
12.2014 - 05.2015
Technical Diploma in Help Desk -
Career Technical Institute
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