Jason Taylor
Birmingham,AL
Summary
Dedicated and detail-oriented medical administrative professional seeking a challenging role that utilizes my expertise in insurance billing, medical records management, and collections, with proficiency in computer applications
Overview
21
21
years of professional experience
Work History
Billing Coordinator(Patient Account Representative
Guidehouse(UAB)
09.2024 - Current
- Review of attorney correspondence daily in order to determine whether to assert a potential hospital lien and incorporate applicable encounters into the lien workflow for UAB Business office
- Print and mail correspondence, liens, and records as needed to patients, attorneys, and insurance
- Insurance billing
Client Liaison
Armstrong and Associates(UAB)
06.2014 - 09.2024
- Work as Liaison between UAB and Armstrong and Associates
- Gather information for collection purposes by researching patient records, financial history, and insurance coverage
- Assist with patient disputes over the balance amount owed and validity of the balance owed
- Gather information for legal purposes for accounts in bad debt
- Work for vendor Armstrong and Associates at UAB as an on-site rep
Patient Account Representative
UAB Hospital
02.2012 - 04.2013
- Utilized inbound calls as an opportunity to collect payments on open accounts;
- Accurately updated insurance information in order to ensure the timely processing of patient accounts;
- Ensured the timely mailing of hospital documents when requested by the patient;
- Provided insurance companies with necessary information to satisfy the patients claim;
Sales and Service Representative
Alabama Power Company
05.2007 - 12.2011
- Assisted customers with establishing payment arrangements;
- Drafted accurate service orders in order to ensure that new connects and transfers were completed timely;
- Coordinated with customers to ensure power service during the construction of new homes;
- Served a liaison between the customer and the field crew during power outages;
- Exceeded established sales goals by promoting “Budget Billing” and outdoor lighting;
- Distributed reconnect orders in order to provide power to customers;
Retail Specialist
Wachovia Bank
10.2006 - 05.2007
- Provided accurate balance information in regards to a wide variety of customer accounts;
- Assisted the customer with ordering replacement check cards and checks;
- Assisted the customer with overdrafts;
- Provided with the authority to waive fees in order to maintain customer satisfaction;
- Communicated with customers in order to identify any fraudulent activity regarding the customer’s accounts;
- Promoted banking products in order to meet established goals;
Telebanking Specialist
AmSouth Bank
10.2004 - 10.2006
- Provided the customer with payoff amounts for car loans and processed payoff payments;
- Communicated with customers in order to identify any fraudulent activity regarding the customer’s accounts;
- Provided customers with replacement check cards in the event that they were lost or stolen;
- Conducted an analysis of the customer’s account in order to provide specific information regarding the account balance and customer transactions;
- Sold overdraft protection, opened checking accounts, and established savings accounts;
Education
High School Graduate -
John L. Leflore High School
Mobile, AL06.1995
Skills
- Customer service expertise
- Schedule management
- Professional telephone demeanor
- Administrative support
- Follow-up skills
- Client support
- Meeting deadlines
- Teamwork and collaboration
Timeline
Billing Coordinator(Patient Account Representative
Guidehouse(UAB)
09.2024 - Current
Client Liaison
Armstrong and Associates(UAB)
06.2014 - 09.2024
Patient Account Representative
UAB Hospital
02.2012 - 04.2013
Sales and Service Representative
Alabama Power Company
05.2007 - 12.2011
Retail Specialist
Wachovia Bank
10.2006 - 05.2007
Telebanking Specialist
AmSouth Bank
10.2004 - 10.2006
High School Graduate -
John L. Leflore High School