Jason Tenney

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Educated clients on current promotional offerings and products using persuasive selling tactics.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
• Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
• Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Department Lead for several departments.

Lead Quality & Control for Arborist Rope:

Duties to include:

Inspection of spliced knots from rigging department

Inspection of ropes being packaged for consumers

Lead Quality & Control of "Project Loon"

Duties to include:

Oversaw production of rope used for application

Lead for Quality Control & Testing of products

Monthly meetings with Engineers from Project Loon to discuss expectations for final product as well as any trouble shooting they may have had on site.

Lead for Industrial Rigging

Duties to include:

Quality Control for all industrial products

Lead for Fortis Slings, ZipGrip, Synthetic Shackles

Led team to achieve high performance standards through consistent coaching and feedback

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• Improved department efficiency by streamlining processes and implementing time-saving strategies.
• Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
• Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
• Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
• Organized regular meetings with direct reports to discuss progress on projects and strategize future goals.
• Managed team schedules, department projects and quality assurance.
• Communicated with managers of other departments to maintain transparency.
• Managed cross-functional projects, ensuring timely completion and alignment with company goals.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Collected, arranged, and input information into database system.
• Maintained database systems to track and analyze operational data.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Formulated policies and procedures to streamline operations.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Managed budget implementations, employee evaluations, and contract details.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Reported issues to higher management with great detail.