Jason Thomas
San Angelo,Texas
Summary
Seasoned Store Manager specializing in management of retail locations. Skilled at training employees on exceptional customer service etiquette and sales techniques; overseeing all facets of customer-facing and back-end operations. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs.
Overview
23
23
years of professional experience
Work History
Store Manager
NAPA Auto Parts - Genuine Parts
06.2021 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, increasing customer satisfaction.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Managed inventory control, cash control, and store opening and closing procedures.
Sales Representative
Mitchell Buick
04.2021 - 06.2021
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
Store Manager
O'Reilly Auto Parts
10.2001 - 04.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
High School Diploma -
Central High School
San Angelo, TX05-1994
Skills
- ASE Certified
- Customer feedback analysis
- Systems and software expertise not limited to but including EXCEL, Word, Power Point, and Outlook
- Multitasking and organization
- Vendor management
- Competitor monitoring
- Customer relations
- Ability to diagnose and repair
- Retail inventory management
- Training and mentoring
Timeline
Store Manager
NAPA Auto Parts - Genuine Parts
06.2021 - 01.2025
Sales Representative
Mitchell Buick
04.2021 - 06.2021
Store Manager
O'Reilly Auto Parts
10.2001 - 04.2021
High School Diploma -
Central High School
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