Jason Thomas

MBI Tours

08.2022 - 06.2025

Assisted in daily operations by supporting team members with task execution and workflow organization.
Learned operational procedures to ensure compliance with safety standards and regulations.
Monitored equipment performance and reported maintenance needs to ensure operational continuity.
Coordinated schedules for staff shifts, optimizing resource allocation during peak hours.
Supervised operations staff and kept employees compliant with company policies and procedures.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Managed purchasing, sales, marketing and customer account operations efficiently.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.