Jason Thomas
San Angelo,TX
Summary
Seasoned Store Manager specializing in management of retail locations. Skilled at training employees on exceptional customer service etiquette and sales techniques; overseeing all facets of customer-facing and back-end operations. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs.
Experienced with automotive diagnostics, repair, and maintenance. Utilizes technical knowledge and hands-on skills to ensure vehicle reliability and safety. Knowledge of engine systems, brake systems, and electrical components to provide comprehensive automotive solutions.
Results-driven sales professional with proven track record in driving revenue growth and building lasting client relationships. Adept at identifying customer needs, presenting tailored solutions, and closing sales efficiently. Strong team collaborator, adaptable to changing market conditions, and consistently focused on delivering measurable results. Skilled in strategic communication, negotiation, and market analysis.
Overview
29
29
years of professional experience
Work History
Outside Sales Representative
Roberts Truck Center
01.2025 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
Store Manager
NAPA Auto Parts - Genuine Parts
06.2021 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, increasing customer satisfaction.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Helped customers diagnose vehicle issues and gave them advice on how to repair
Sales Representative
Mitchell Buick
04.2021 - 06.2021
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
Store Manager
O'Reilly Auto Parts
10.2001 - 04.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted customers with diagnosing "check engine" lights
- Installed wiper blades, replaced batteries, replaced light bulbs for customers that were in need
Substitute Teacher
SAISD
06.2001 - 10.2001
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Automotive Technician
G&G Automotive
10.1996 - 06.2001
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Education
High School Diploma -
Central High School
05-1994
Skills
- ASE Certified
- Attention to detail
- Engine repair
- Problem-solving
- Safety awareness
- Changing oil
- Time management
- Preventive Maintenance
- Replacing parts
- Troubleshooting skills
- Customer feedback analysis
- Systems and software expertise not limited to but including EXCEL, Word, Power Point, and Outlook
- Multitasking and organization
- Vendor management
- Strong work ethic
Timeline
Outside Sales Representative
Roberts Truck Center
01.2025 - Current
Store Manager
NAPA Auto Parts - Genuine Parts
06.2021 - 01.2025
Sales Representative
Mitchell Buick
04.2021 - 06.2021
Store Manager
O'Reilly Auto Parts
10.2001 - 04.2021
Substitute Teacher
SAISD
06.2001 - 10.2001
Automotive Technician
G&G Automotive
10.1996 - 06.2001
High School Diploma -
Central High School
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