Jason Thompson
Eastvale,CA
Summary
Motivated government major with hands-on experience in customer service and student management. Known for strong communication skills, problem-solving abilities, and a dedicated work ethic. Passionate about developing solutions that serve diverse communities. Seeking opportunities to leverage academic knowledge and professional experience in roles that require adaptability, leadership, and a commitment to growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Fry's Marketplace
Phoenix, AZ
09.2024 - 01.2025
- Provided exceptional service to ensure customer satisfaction and maintain high standards of professionalism.
- Generated reports and updated databases for lottery, till management, and money transfer records.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Received over 35 individual guest compliments for outstanding service and problem-solving abilities.
- Resolved complex customer issues by collaborating with other departments to deliver prompt and effective solutions.
Dual Enrollment Counselor
Grand Canyon Education
Phoenix, AZ
07.2022 - 08.2024
- Monitored the progress of 800 students, ensuring timely completion of admissions application documents and accurate data entry.
- Developed recruitment strategies, created marketing materials, and built relationships with high school counselors to increase enrollment.
- Responded to prospective students’ inquiries via phone, email, and text, providing guidance on admissions processes and available services.
- Assessed transcripts for transfer credit eligibility and ensure compliance with student admissions regulations.
- Prepared enrollment reports, analyzed trends, and collaborated with team members to improve procedures and student outreach.
Janitor
Patrick's Janitorial Service
Ontario, CA
09.2018 - 08.2022
- Cleaned floors, surfaces, and restrooms; emptied trash and restocked supplies to maintain a clean and organized environment.
- Performed light maintenance and addressed minor repairs to ensure the safety and functionality of the facilities.
- Ensured spaces were welcoming, safe, and well-prepared for occupants and visitors.
Back of House Team Member
Miguel's Jr.
Norco, CA
08.2020 - 09.2021
- Prepared and portioned ingredients to ensure consistency and quality during service.
- Executed orders efficiently in a fast-paced environment, managing multiple dishes simultaneously.
- Coordinated with kitchen staff to maintain smooth operations and timely service.
Education
Bachelor of Arts - Government: Emphasis in State And Local Policy
Grand Canyon University
Phoenix, AZ08-2026
High School Diploma -
Faith Lutheran High School
La Verne, CA05-2022
Skills
- Scheduling
- Complaint resolution
- Account updating
- Senior leadership support
- Adaptive team player
- Microsoft Office Suite
- Task prioritization
Accomplishments
2022 Recipient of the Ronald Reagan Leadership Medal (May 2022)
This award is given by the Ronald Reagan Presidential Foundation and Institute.
Signed by: John D. Heubusch, Executive Director
-
County of San Diego Certificate of Recognition (December 2021)
In recognition of completing your internship at the County of San Diego.
Signed by: Supervisor Joel Anderson, Second District
-
American Legion California Boys State Certificate of Achievement (June 2021)
Participated as a delegate in the 2021 session of the American Legion California Boys State.
Signed by: Gary Leach, Director & Timothy D. Aboudara Sr., Chief Counselor
Affiliations
Naval Junior Reserve Officer Training Corps, Executive Officer
July 2018 to June 2022
Timeline
Customer Service Representative
Fry's Marketplace
09.2024 - 01.2025
Dual Enrollment Counselor
Grand Canyon Education
07.2022 - 08.2024
Back of House Team Member
Miguel's Jr.
08.2020 - 09.2021
Janitor
Patrick's Janitorial Service
09.2018 - 08.2022
Bachelor of Arts - Government: Emphasis in State And Local Policy
Grand Canyon University
High School Diploma -
Faith Lutheran High School
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