Jason Thompson
Greenville,SC
Summary
The office of Recruiting Management, I am pleased to submit my application for this position with your organization. With a proven record of dedication, adaptability, and strong interpersonal skills, I am confident in my ability to make a meaningful contribution to your team. What drew me to your organization is its reputation for excellence and commitment to growth. I see this as an environment where I can apply my experience effectively while continuing to develop professionally. In previous roles, I have gained valuable knowledge and practical skills that I am eager to bring forward. I take pride in my strong work ethic, ability to perform under pressure, and enthusiasm for collaboration, all of which I believe will allow me to add value to your organization from the outset. I would welcome the opportunity to further discuss how my background and strengths align with your team’s goals.
Overview
12
12
years of professional experience
Work History
Intern – Technology & Design Department
Carlong Publishing Caribbean Ltd.
01.2014 - 07.2014
- Assisted the Head of Department with technology-related issues, documentation, and process support.
- Contributed to web page design and graphic design projects, ensuring high-quality outputs.
- Gained hands-on experience with digital publishing tools and technical problem-solving.
- Managed inventory tracking for published titles, ensuring timely distribution.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Assisted in the coordination of book launch events and promotional activities.
- Supported editorial team in manuscript preparation and proofreading processes.
Procurement Clerk
Carlong Publishing Caribbean Ltd.
07.2014 - 07.2016
- Analyzed and organized company purchasing demands to support operational efficiency.
- Oversaw the secure storage and management of sensitive company information.
- Coordinated with vendors to ensure accurate and timely procurement processes.
- Assisted in processing purchase orders to ensure timely procurement of materials.
- Maintained accurate records of inventory levels and supplier information.
- Developed strong relationships with vendors to enhance communication and collaboration.
- Coordinated with suppliers to confirm delivery schedules and resolve discrepancies.
Sales Representative
Alorica (Contact Center)
08.2016 - 08.2018
- Managed inbound and outbound calls to promote products and resolve customer inquiries.
- Consistently achieved sales targets by building rapport and applying persuasive communication skills.
- Developed strong customer relationships through effective communication and active listening.
- Utilized CRM software to track interactions and manage client accounts efficiently.
- Developed strong relationships with clients to enhance customer loyalty and retention.
- Conducted needs assessments to identify client requirements and tailor solutions accordingly.
Inventory & Order Support Specialist (contract)
BMW
09.2018 - 09.2019
- Supported inventory cycle counts and ensured data accuracy in compliance with company standards.
- Packed and processed customer orders efficiently, following ERP system instructions.
- Maintained clear communication with customers to provide timely updates and service excellence.
- Mentored junior staff in order management best practices, fostering a collaborative and knowledgeable team environment.
- Led cross-functional teams to streamline order processing workflows and enhance operational efficiency.
- Collaborated with supply chain departments to optimize inventory levels and ensure timely deliveries.
Sales Associate (Seasonal)
Saks Fifth Avenue OFF 5th
01.2019 - 01.2020
- Oversaw daily store operations to ensure compliance with luxury retail standards in service, presentation, and merchandising.
- Led, coached, and motivated sales associates to deliver exceptional customer experiences and uphold the brand’s premium reputation.
- Managed scheduling, onboarding, and performance evaluations, fostering professional growth and maintaining high staff morale.
- Analyzed sales trends and implemented clienteling and upselling strategies that consistently met and exceeded revenue goals.
- Resolved customer concerns with discretion and professionalism, reinforcing customer satisfaction and long-term loyalty.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in visual merchandising, maintaining appealing product displays to drive sales.
- Trained new associates on store procedures, promoting efficient onboarding and team integration.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Representative
Mercedes-Benz
01.2020 - 03.2022
- Delivered exceptional client experiences aligned with the Mercedes-Benz brand, consistently exceeding customer satisfaction standards.
- Consulted with clients to understand lifestyle and financial needs, recommending tailored vehicle solutions.
- Consistently surpassed monthly and quarterly sales targets, ranking as a top performer within the dealership.
- Coordinated with finance, service, and delivery teams to ensure seamless vehicle purchase and ownership experiences.
- Maintained expert knowledge of product lines, new features, and competitive offerings to strengthen sales presentations.
- Contract
Front Desk Clerk
Holiday Inn Woodruff Rd (IHG)
03.2022 - 05.2023
- Served as the first point of contact for guests, ensuring a welcoming and professional experience.
- Handled guest relations, reservations, and scheduling of important calls and meetings.
- Managed stock-taking, data entry, and administrative tasks to support hotel operations.
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated reservations using Opera PMS, optimizing room assignments for efficiency.
- Trained new staff on customer service standards and hotel policies to enhance guest experiences.
- Oversaw daily cash handling procedures, ensuring accuracy in financial transactions and reporting.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests, improving turnover rates.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Sales & Marketing Support Associate
Spectrum (Sales & Marketing)
06.2023 - 02.2025
- Assisted Account Executives with daily operations, account management, and customer support.
- Educated potential customers on products and services, enhancing brand awareness.
- Participated in training sessions and team meetings to stay updated on sales strategies and offerings.
- Provided exceptional customer support, resolving inquiries and enhancing client satisfaction.
- Assisted sales teams in tracking customer interactions using CRM systems for improved follow-up.
Sales Representative (Part-Time, Seasonal)
Meta
10.2024 - 02.2025
- Analyzed customer feedback to identify trends and recommend enhancements in services offered.
- Led initiatives aimed at increasing sales performance and enhancing team productivity.
- Provided product demonstrations and presentations, showcasing features and benefits to prospects.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Sales Representative
American Glass Professionals
02.2025 - 09.2025
- Built and maintained strong client relationships, driving repeat business and long-term partnerships.
- Conducted consultations with customers to identify needs and recommend suitable glass products.
- Consistently exceeded sales targets through persuasive communication and solution-based selling.
- Trained new team members on best practices for sales techniques and product knowledge.
- Collaborated with cross-functional teams to improve service delivery processes.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
High School Diploma -
Lennon High School
Clarendon, Jamaica W.ISkills
- Sales strategy development
- Consultative Selling & Negotiation
- Lead Generation & Prospecting
- Relationship Building & Client Retention
- Upselling & Cross-Selling Strategies
- Target Achievement & Revenue Growth
- Product Knowledge & Solution Selling
- Market Research & Competitor Analysis
- Active Listening & Empathy in Communication
- CRM & Customer Database Management
- Service Excellence & Customer Satisfaction
- Team Collaboration & Cross-Department Support
- Multitasking & Time Management in High-Pressure Environments
- Teamwork and collaboration
- Problem-solving
- Client relationships
- Professionalism and etiquette
- Public speaking
- Attention to detail
- Initiative
- Fast learner
Timeline
Sales Representative
American Glass Professionals
02.2025 - 09.2025
Sales Representative (Part-Time, Seasonal)
Meta
10.2024 - 02.2025
Sales & Marketing Support Associate
Spectrum (Sales & Marketing)
06.2023 - 02.2025
Front Desk Clerk
Holiday Inn Woodruff Rd (IHG)
03.2022 - 05.2023
Sales Representative
Mercedes-Benz
01.2020 - 03.2022
Sales Associate (Seasonal)
Saks Fifth Avenue OFF 5th
01.2019 - 01.2020
Inventory & Order Support Specialist (contract)
BMW
09.2018 - 09.2019
Sales Representative
Alorica (Contact Center)
08.2016 - 08.2018
Procurement Clerk
Carlong Publishing Caribbean Ltd.
07.2014 - 07.2016
Intern – Technology & Design Department
Carlong Publishing Caribbean Ltd.
01.2014 - 07.2014
High School Diploma -
Lennon High School