Jason Thornton
Villa Rica,GA
Summary
Passionate and experienced People & Culture professional with a demonstrated track record in implementing strategic HR initiatives, improving employee retention, and leveraging technology to drive operational efficiency. Seeking the role of People & Culture Manager at Southwire, bringing forth a proactive approach to align HR processes with business objectives, fostering growth and organizational capability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior People and Culture Specialist
Southwire
04.2023 - Current
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Proactively managed Family and Medical Leave Act (FMLA) compliance through diligent tracking of claims and maintaining effective communication channels.
- Successfully championed and led the implementation of a new job bidding system, significantly reducing the time-to-fill by two weeks.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Managed and conducted detailed interviews for employee relations investigations, effectively overseeing case resolutions within the Convercent platform, while maintaining strict confidentiality and adherence to legal standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Improved office efficiency by effectively managing internal communications and correspondence.
People and Culture Specialist
Southwire
07.2022 - 04.2023
- Facilitated onboarding sessions and conducted orientation for new hires, bolstering employee job position knowledge and skillset.
- Collaborated with managers to identify and address employee relations challenges.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Branch Manager
Wells Fargo
01.2020 - 06.2022
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
- Completed filings and upheld strict compliance with regulatory agencies.
- Maintained friendly and professional customer interactions.
Licensed Personal Banker
Wells Fargo
03.2018 - 01.2020
- Maximized performance by monitoring daily activities and mentoring team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Utilized reporting and trend analysis to maximize business processes to fit needs of customer base.
Service Manager
Wells Fargo
05.2017 - 03.2018
- Analyzed service reports to identify areas of improvement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for branch activities to comply with industry standards and government regulations.
- Monitored service staff performance and provided feedback for improvement.
- Maintained records of service transactions and customer feedback for future reference.
Personal Banker
Wells Fargo
03.2016 - 05.2017
- Utilized customer relationship management software to provide accurate and complete customer service.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Education
Master of Science - Cybersecurity
Kennesaw State University
Kennesaw, GA05.2024
MBA - Human Resources Management
The University of North Alabama
Florence05.2021
Bachelor of Arts - Social Science
Thomas Edison State University
Trenton, NJ07.2015
Skills
- Advanced Microsoft Excel proficiency
- Standardized process development
- Change Management & Employee Communication
- Cross-functional Collaboration
- Technology Integration in HR Processes
- Training & Development Curriculum Design
Affiliations
- Society of Human Resource Management
Certification
Professional in Human Resources (PHR)- HRCI
Timeline
Senior People and Culture Specialist
Southwire
04.2023 - Current
People and Culture Specialist
Southwire
07.2022 - 04.2023
Branch Manager
Wells Fargo
01.2020 - 06.2022
Licensed Personal Banker
Wells Fargo
03.2018 - 01.2020
Service Manager
Wells Fargo
05.2017 - 03.2018
Personal Banker
Wells Fargo
03.2016 - 05.2017
Master of Science - Cybersecurity
Kennesaw State University
MBA - Human Resources Management
The University of North Alabama
Bachelor of Arts - Social Science
Thomas Edison State University
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