Jason Thorp
Waterloo,IN
Summary
Proven to excel in customer service and delivery efficiency, I significantly enhanced client satisfaction at Buttermore Appliance. Leveraging strong organizational skills and mechanical aptitude, I adeptly managed high-volume deliveries and service resolutions. My proactive approach and communication skills fostered lasting customer relationships, contributing to a notable increase in loyalty and repeat business.
Overview
2025
2025
years of professional experience
Work History
Delivery Cutomer Service
Buttermore Appliance
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Actively participated in ongoing professional development opportunities, staying current on industry best practices related to customer service.
- Contributed to team success by stepping up during periods of high call volume or staff shortages without compromising on service quality.
- Coordinated with other departments to ensure seamless service delivery across all channels of communication.
- Trained new team members on company policies and procedures, ensuring consistent delivery of high-quality customer service.
Delivery Cutomer Service
Sears
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Trained new team members on company policies and procedures, ensuring consistent delivery of high-quality customer service.
- Maintained a high level of product knowledge by participating in regular training sessions, ensuring accurate and efficient support for customers.
- Actively participated in ongoing professional development opportunities, staying current on industry best practices related to customer service.
- Implemented new strategies for handling difficult customers, reducing escalations and increasing first-call resolution rates.
- Provided exceptional customer support by utilizing active listening skills and empathy to understand customer needs fully.
- Maintained detailed records of customer interactions, tracking progress towards resolution and identifying trends for process improvements.
- Successfully managed challenging situations while maintaining a calm demeanor, exemplifying the company''s dedication to excellent service.
- Developed strong relationships with clients through proactive communication and timely follow-ups, resulting in increased loyalty and repeat business.
- Coordinated with other departments to ensure seamless service delivery across all channels of communication.
- Quickly resolved escalated cases by communicating directly with customers, demonstrating an unwavering commitment to their satisfaction.
- Kept accurate log of daily deliveries and pick-ups.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Inspected load security and checked for damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Protected people and equipment from hazardous materials by using correct procedures.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Operated light trucks to deliver loads as far as Number miles from home location.
Operator
Color Master
11.2022 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Provided on-the-job training to newly hired workers and team members.
Customer Service
St.vincent Depaul Thrift Store
02.2024 - 04.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Facilitated successful cross-departmental communication to ensure seamless coordination in resolving customer inquiries.
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Delivery Customer Service
Cardinal Supply
04.1992 - 08.1994
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Exceeded performance targets consistently, demonstrating exceptional skills in communication, problem-solving, and overall customer satisfaction.
- Conducted regular performance reviews with team members, providing constructive feedback for continuous improvement in service quality.
- Maintained detailed records of customer interactions, tracking progress towards resolution and identifying trends for process improvements.
- Quickly resolved escalated cases by communicating directly with customers, demonstrating an unwavering commitment to their satisfaction.
- Maintained a high level of product knowledge by participating in regular training sessions, ensuring accurate and efficient support for customers.
- Successfully managed challenging situations while maintaining a calm demeanor, exemplifying the company''s dedication to excellent service.
- Developed strong relationships with clients through proactive communication and timely follow-ups, resulting in increased loyalty and repeat business.
- Collaborated with team members to identify areas of improvement in service delivery, resulting in higher customer retention rates.
- Provided exceptional customer support by utilizing active listening skills and empathy to understand customer needs fully.
- Successfully avoided time delivery delays by carefully planning best routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Inspected load security and checked for damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Education
Ged - General
Hamiltom High School
Hamilton Indiana1996
Skills
- Organization
- Documentation
- Assertiveness
- Live chat support
- Returns and exchanges
- Safety awareness
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Order picking and processing
- Map reading and navigation skills
- Vehicle loading
- Safety Procedures
- Defensive Driving
- Vehicle inspections
- Documentation skills
- First Aid Certified
- Record-keeping
- Vehicle Maintenance
- Inventory Control
- Time management abilities
- Clean MVR
- Materials transportation
- Mechanical Aptitude
- Order Verification
- Secure loads
- Sell products
- Prioritization skills
- Traffic law compliance
- Drive vehicles
- Vehicle cleaning
- Skilled forklift operator
- Plan routes
- Pallet jack and hand truck operation
- Communication Skills
- Securing materials
Timeline
Customer Service
St.vincent Depaul Thrift Store
02.2024 - 04.2024
Operator
Color Master
11.2022 - Current
Delivery Customer Service
Cardinal Supply
04.1992 - 08.1994
Delivery Cutomer Service
Buttermore Appliance
Delivery Cutomer Service
Sears
Ged - General
Hamiltom High School