Jason Tiberia
Las Vegas
Summary
Results-driven professional service leader with expertise in problem-solving, customer relations, and process optimization. Excels in fostering team collaboration and achieving tangible outcomes. Strong ability to adapt to changing needs and consistently deliver high-quality results that meet or exceed expectations. Recognized for effective communication skills, conflict resolution abilities, and driving continuous improvement initiatives. Committed to ensuring success in every endeavor.
Overview
15
15
years of professional experience
Work History
Service Manager
Goodyear Tire & Rubber
10.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Service Writer
Discount Auto Repair
01.2024 - Current
- Greet customers, answer phone calls and emails
- Met with customers to discuss service needs and offer available solutions.
- Generating service cost and estimates for customers
- Record all pertinent customer vehicle information
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Ordering parts and scheduling repairs
- Assigning work to technicians as requires
- Process payments and maintain accurate records
- Billing clients and managing work transactions
- Resolved customer complaints in professional and timely manner.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
Service Manager
Nevada Linen Supply
12.2015 - 06.2023
- Supervise Route manager and driver's
- Managing/updating accounts
- Resolved customer complaints in a professional and timely manner
- Evaluated employee performance and coached and trained to improve weak areas
- Evaluated staff performance and provided coaching to address inefficiencies
- Hired, trained and supervised team of service staff members to meet business goals
- Developed and maintained relationships with customers to build rapport and trust
- Monitored service staff performance and provided feedback for improvement
- Created work schedules for the team to maintain deadlines and fully staff shifts
- Handled customer complaints and adjusted policies to meet changing needs.
Route Manager
Apex Linen
04.2010 - 12.2015
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements
- Monitored operations and routes to resolve issues and drive operational effectiveness
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
Education
HS Diploma -
John F Kennedy High School
Skills
- Quality Assurance
- Self-Directed
- Team Leadership
- Management
- Hiring and Onboarding
- Customer Relations
- Positive attitude
- Multitasking and organization
- Problem-solving
- Team leadership
- Reliable and responsible
- Customer service management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Service Manager
Goodyear Tire & Rubber
10.2024 - Current
Service Writer
Discount Auto Repair
01.2024 - Current
Service Manager
Nevada Linen Supply
12.2015 - 06.2023
Route Manager
Apex Linen
04.2010 - 12.2015
HS Diploma -
John F Kennedy High School
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