Jason Tilley
Newberry,FL
Summary
Seeking position surrounding customer service and teamwork. Strong attributes include utilizing technology to facilitate communication and ability to personalize interactions. Strong knowledge of grain and management skills for 22 years. Communicative and team-oriented with proficiency in Agris, OPGO, Microsoft Office, Excel, and Word. Proven history of fostering collaboration and communication with customers and coworkers to meet company, team, individual and management objectives.
Overview
25
25
years of professional experience
Work History
Delivery Expert
DoorDash
Gainesville, FL
07.2022 - Current
- Maintains calm and pleasant demeanor with customers at all times, even during tense situations.
- Proficiency using GPS maps to customer locations.
- Uses touch-free delivery procedures to follow company procedures.
- Legal requirements for deliveries, money handling and transportation followed per company policy.
- Guarantees customer satisfaction with inspection of orders before and after delivery.
- Verification of orders with ticket information.
- Maintains safe driving record by observing road rules, weather, road conditions, and overall environment.
- Delivers on time and undamaged orders to promote exemplary customer service.
- Orders delivered quickly.
- Well-received phone and in-person interactions with compliments on customer service.
- Issues resolved efficiently with accuracy.
- Customer questions regarding products resolved with respect and kindness.
- Timely notification to customers of delays.
Delivery Specialist
Uber Eats
Gainesville, FL
09.2021 - Current
- Maintains calm and pleasant demeanor with customers at all times, even during tense situations.
- Proficiency using GPS maps to customer locations.
- Uses touch-free delivery procedures to follow company procedures.
- Legal requirements for deliveries, money handling and transportation followed per company policy.
- Guarantees customer satisfaction with inspection of orders before and after delivery.
- Verification of orders with ticket information.
- Maintains safe driving record by observing road rules, weather, road conditions, and overall environment.
- Delivers on time and undamaged orders to promote exemplary customer service.
- Orders delivered quickly.
- Well-received phone and in-person interactions with compliments on customer service.
- Issues resolved efficiently with accuracy.
- Customer questions regarding products resolved with respect and kindness.
- Timely notification to customers of delays.
Service Deli Assistant
Hitchcock's Grocery
Newberry, FL
02.2022 - 05.2022
- Maintained food safety laws by monitoring perishable food items in freezer or refrigerator.
- Strictly followed all quality rules and regulations.
- Prepared for busy periods by organizing ingredients and restocking supplies.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Slicing, weighing, packaging and pricing meats and cheeses for orders.
- Customer questions regarding product availability responded to quickly.
- Offered samples to promote and upsell specials.
- Created aesthetically pleasing food arrangements for special orders and party trays.
Cashier Specialist
The Home Depot Inc
Gainesville, FL
09.2021 - 02.2022
- Followed all store safety policies.
- Worked closely with front-end staff to assist customers.
- Role modeled positive and efficient customer service.
- Processed payments promptly for customers to exceed productivity standards.
- Assisted customers with initiation of rewards program.
- Provided coverage for other departments using cross-training knowledge.
- Maintained team efficiency and customer satisfaction by assisting peers to resolve technical, service and customer issues.
- Mentored new hires in customer service role.
- Worked closely with management to provide excellent daily customer satisfaction.
Wheat Buyer
ADM Milling Co
Enid, OK
08.2010 - 07.2020
- Supplied wheat to flour mill using a variety of modalities.
- Daily market quotes given to customers via phone, text, and electronic mail.
- Scheduled daily mill feed schedule to ensure efficiency in mill operations.
- Scheduled daily mill operations to maintain best wheat mixes for mill.
- scheduled appointments for flour pick ups.
- Involved with freight brokerage.
- Earned excellent reputation for attendance and diligence.
- Provided excellent personal service and attention to customers using face-to-face, phone, text, or electronic mail.
- Worked closely with team members to deliver project requirements and solutions.
- Important deadlines met with efficiency and accuracy.
- Improved customer satisfaction using creative solutions to issues.
- On average, answered over 200 customer and coworker questions daily through phone calls, in-person contact, and electronic mail.
- Developed functional solutions that achieved cost-savings by preventing rail issues (demurrage).
- Agris, OPGO, Excel, Word, and Outlook used to compile data gathered from various sources.
Elevator Manager
ADM Grain
Xenia, IL
02.1999 - 08.2010
- Efficiently managed elevator facility to maintain profit company profit.
- Trained employees in safety laws to increase employee welfare.
- Created and maintained team atmosphere for employees.
- Used open-door policy for employees to ensure positive interactions.
- Responsible for grain quality per regulatory bodies.
- Responsible for locating most cost-effective method of freight to move grain when necessary.
- Maintained producer customer relationships for harvest.
- Responsible for selling grain to for profit.
- Performed daily site evaluations, customer surveys and team audits.
- Earned reputation for attendance and diligence.
- Provided excellent service and attention to customers in face-to-face, phone, text, or electronic mail modalities.
- Created safe environment for employees.
- Monitored and responded to safety, quality, and customer issues with kindness and equity.
Education
Bachelor of Science - Animal Sciences
Texas A&M University - Commerce
Commerce, TX12.1998
Skills
- Excellent communication skills
- Liaison for customer service
- Strong phone support
- Effective multitasking
- Follows directions well with high accuracy
- Superior phone etiquette
- Timely follow-up with clients and coworkers
- Efficient data entry skills
Timeline
Delivery Expert
DoorDash
07.2022 - Current
Service Deli Assistant
Hitchcock's Grocery
02.2022 - 05.2022
Delivery Specialist
Uber Eats
09.2021 - Current
Cashier Specialist
The Home Depot Inc
09.2021 - 02.2022
Wheat Buyer
ADM Milling Co
08.2010 - 07.2020
Elevator Manager
ADM Grain
02.1999 - 08.2010
Bachelor of Science - Animal Sciences
Texas A&M University - Commerce
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