Summary

Overview

Work History

Education

Skills

Timeline

Jason Tinkle

Sherwood ,AR

Summary

Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.

Overview

years of professional experience

Work History

Parts Manager

Rush Truck Center Of North Little Rock

2022.06 - Current

Rearranged parts department to better serve changing trends and keep workspaces organized.
Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
Increased efficiency in the parts department by implementing an improved inventory management system.
Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Monitored and evaluated supplier performance to maintain quality of parts.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
Provided timely, insightful and accurate reports to upper management.

Assistant Parts Manager

Rush Truck Center Of North Little Rock

2021.12 - Current

Rearranged parts department to better serve changing trends and keep workspaces organized.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Analyzed sales trends to follow demands of customers and in-shop needs.
Trained team members in successful strategies to meet operational and sales targets.
Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Ordered parts for customers, repair shops and Service department for use in Class 8 over the road tractors and trailer equipment.
Ordered parts for customers, repair shops and our Service department for use in our shop and customers equipment.
Partnered with managers to implement operational enhancements for paperwork processing.
Created employee schedules to align coverage with forecasted demands.
Processed and reshelved return orders, checking for discrepancies, potential usage and any damage issue.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Bolstered sales and inventory management by effectively controlling daily parts program activities.
Submitted reports to senior management to aid in business decision-making and planning.
Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
Coordinated with other departments to ensure seamless interdepartmental communication and collaboration on shared objectives.
Maximized sales opportunities by identifying upsell potential on customer orders, maintaining a high level of product knowledge.
Improved workflow processes within the department by recognizing inefficiencies and proposing constructive changes where necessary.
Assisted Parts Manager in creating monthly sales forecasts based on historical data analysis and current market trends.
Supported Parts Manager in budget planning and monitoring, ensuring financial targets were met while maintaining high-quality service standards.
Conducted regular audits of parts inventory to minimize discrepancies and maintain accurate records for financial reporting purposes.
Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
Oversaw the implementation of a new electronic parts catalog system, streamlining the ordering process and increasing accuracy in part identification.
Ensured smooth day-to-day operations, delegating tasks to team members while ensuring adherence to company policies and procedures.
Maintained an organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
Reduced order processing time with efficient organization of incoming shipments and timely distribution.
Streamlined parts inventory management through diligent tracking and recordkeeping.
Developed strategies to optimize parts storage and organization, reducing time spent searching for specific items.
Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
Enhanced customer satisfaction by providing accurate and timely information on parts availability and pricing.
Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms that benefited the dealership''s bottom line.
Managed warranty returns effectively, liaising with manufacturers to ensure prompt processing of claims without excessive delays for customers or the dealership.
Improved overall department efficiency, implementing better communication channels between team members.
Provided timely, insightful and accurate reports to upper management.
Monitored and evaluated supplier performance to maintain quality of parts.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Supervised and trained staff on product knowledge and customer service.
Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Coordinated driver dispatch to accomplish daily delivery requirements.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Organized records of vehicles, schedules and completed orders.
Developed and maintained knowledgeable and productive team of employees.
Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Divided and categorized cargo received and redirected shipments in response to customer requests.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Integrated warehouse operations with existing and new business processes.
Conducted research to address shipping errors and packaging mistakes.
Created and enforced detailed organization processes to increase quality and service standards.
Collaborated with manufacturing and supply chain management.
Reviewed established business practices and improved processes to reduce expenses.

Assistant Parts Manager

Summit Truck Group

2020.08 - Current

Rearranged parts department to better serve changing trends and keep workspaces organized.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Analyzed sales trends to follow demands of customers and in-shop needs.
Trained team members in successful strategies to meet operational and sales targets.
Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Ordered parts for customers, repair shops and our Service department for use in our shop and customers equipment.
Partnered with managers to implement operational enhancements for paperwork processing.
Created employee schedules to align coverage with forecasted demands.
Processed and reshelved return orders, checking for discrepancies, potential usage and damage issue.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Bolstered sales and inventory management by effectively controlling daily parts program activities.
Submitted reports to senior management to aid in business decision-making and planning.
Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
Coordinated with other departments to ensure seamless interdepartmental communication and collaboration on shared objectives.
Maximized sales opportunities by identifying upsell potential on customer orders, maintaining a high level of product knowledge.
Improved workflow processes within the department by recognizing inefficiencies and proposing constructive changes where necessary.
Assisted Parts Manager in creating monthly sales forecasts based on historical data analysis and current market trends.
Supported Parts Manager in budget planning and monitoring, ensuring financial targets were met while maintaining high-quality service standards.
Conducted regular audits of parts inventory to minimize discrepancies and maintain accurate records for financial reporting purposes.
Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
Oversaw the implementation of a new electronic parts catalog system, streamlining the ordering process and increasing accuracy in part identification.
Ensured smooth day-to-day operations, delegating tasks to team members while ensuring adherence to company policies and procedures.
Maintained an organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
Reduced order processing time with efficient organization of incoming shipments and timely distribution.
Streamlined parts inventory management through diligent tracking and recordkeeping.
Developed strategies to optimize parts storage and organization, reducing time spent searching for specific items.
Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
Enhanced customer satisfaction by providing accurate and timely information on parts availability and pricing.
Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms that benefited the dealership''s bottom line.
Managed warranty returns effectively, liaising with manufacturers to ensure prompt processing of claims without excessive delays for customers or the dealership.
Improved overall department efficiency, implementing better communication channels between team members.
Provided timely, insightful and accurate reports to upper management.
Ordered parts for customers, repair shops, and service departments for use in customers equipment.
Monitored and evaluated supplier performance to maintain quality of parts.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Supervised and trained staff on product knowledge and customer service.
Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Coordinated driver dispatch to accomplish daily delivery requirements.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Organized records of vehicles, schedules and completed orders.
Developed and maintained knowledgeable and productive team of employees.
Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Divided and categorized cargo received and redirected shipments in response to customer requests.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Integrated warehouse operations with existing and new business processes.
Conducted research to address shipping errors and packaging mistakes.
Reviewed established business practices and improved processes to reduce expenses.

Service Department Parts Sales

Summit Truck Group

2018.04 - Current

Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
Inspected parts for defects, removing damaged parts, and replacing with new ones.
Assisted customers in finding appropriate parts promptly.
Ensured accurate record-keeping of invoices and transactions for smooth internal operations.
Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms for the company.
Participated in ongoing professional development courses related to the automotive industry, enhancing expertise as a Parts Sales Associate.
Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
Ordered parts from various distributors to fulfill demands.
Stocked and managed stock of parts.
Conducted cash handling, credit card transactions, and register closeout at end of business day.
Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Reached out to vendors outside usual network to find parts not available from traditional sources.
Maintained extensive understanding of common problems and methods for repair.
Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
Diagnosed malfunctions after looking at damaged unit in depth.
Conducted regular inventory audits to maintain accurate stock levels and prevent discrepancies.
Responded promptly to phone inquiries regarding available parts or order status, providing excellent communication at all times.
Stayed current on industry trends and new product offerings, sharing knowledge with colleagues for continuous improvement.
Handled returns and exchanges professionally, resolving issues quickly to maintain customer satisfaction.
Crosssold related products when assisting customers with purchases, increasing average transaction values.
Increased parts sales by effectively recommending appropriate products to customers based on their specific needs.
Organized promotional events to showcase new products, driving increased interest from potential clients.
Regularly reviewed competitors'' offerings in order to stay abreast of market trends and adjust pricing strategies accordingly.
Assisted in the training of new hires, contributing to a knowledgeable and efficient workforce.
Managed inventory efficiently, ensuring optimal levels of in-stock items and minimizing backorders.
Proactively identified opportunities for process improvements within the parts department that led to increased efficiency.
Collaborated with team members to consistently achieve and exceed monthly sales targets.
Processed customer orders accurately and timely, improving overall satisfaction rates.
Maintained a clean and organized workspace, promoting an efficient working environment for all employees.
Organized parts storage and stocked inventory according to established guidelines.
Researched vehicles and parts via physical catalogs and electronic means.
Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Maintained clean and neat parts counter and sales floor.
Trained and mentored junior employees on regulations, best practices, and performance strategies.
Adhered to company guidelines for performance and compliance.
Completed sales and service documentation for customer and business records and provided receipts of purchase.
Processed and reshelved return orders, checking for discrepancies, potential usage and damage issue.
Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
Oversaw team of 24 employees.
Delivered merchandise to business locations for use in customer repairs or direct sales.
Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Advised customers on substitution or modification of parts to replace original manufacturer parts.
Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
Handled all customer service issues quickly to maintain high satisfaction levels.
Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
Assisted customers by responding to complaints and offering updates on back-ordered parts.
Examined returned parts for defects and exchanged defective parts or refunded money.
Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
Read and studied catalogs to identify new market parts and capitalize on emerging trends.
Ordered parts for customers, repair shops and our Service department for use in our shop and customers equipment.

Inbound/Outbound Sales Call Center Agent

Summit Truck Group

2013.10 - Current

Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
Made 25-30 cold calls per day resulting in client base growth by 45%.
Adapted quickly to changes in company policies or product offerings, ensuring accurate information was relayed to customers at all times.
Utilized time management skills to maximize productivity, consistently achieving high call volume goals without sacrificing quality of service.
Recorded customer feedback and sales data to improve sales and customer experience.
Contributed valuable feedback regarding sales techniques for management consideration during strategy development sessions.
Implemented targeted cold-calling strategies that led to an increase in qualified leads generated per day.
Boosted client retention rates with tailored product recommendations based on individual needs analysis.
Improved team performance by sharing successful sales strategies in regular meetings and training sessions.
Developed and implemented strategies to increase customer retention and sales.
Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
Increased customer satisfaction by promptly addressing concerns and providing accurate product information.
Developed favorable customer service relationships and built new, robust customer bases.
Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
Examined issues to determine importance and urgency and escalated calls to manager.
Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
Conducted 25-30 outbound phone calls daily to reach potential clients and market Class 8 over the road tractors for products and services.
Strengthened internal communication processes, enabling quicker resolutions of customer issues between departments.
Streamlined the sales process by utilizing CRM software efficiently to track leads, follow-ups, and customer interactions.
Optimized calling scripts to enhance effectiveness, leading to higher conversion rates from prospects to customers.
Developed strong relationships with potential clients through regular follow-up calls, resulting in increased referrals and repeat business.
Established trust with potential customers by effectively addressing objections and providing relevant information on product benefits.
Mentored newly hired agents on best practices for outbound sales calls, contributing to improved team success rates over time.
Exceeded sales quotas consistently through effective lead generation and persuasive communication skills.
Analyzed customer data and sales trends to develop targeted sales campaigns.
Utilized innovative sales techniques to upsell products and services.
Displayed resilience under pressure, managing high call volumes while maintaining a positive attitude towards customers and team members alike.
Maintained accurate database of customer accounts and sales information to enable tracking history and preserve consistent records.
Identified customers from previously untapped market sectors with innovative call strategy.
Enhanced overall company reputation by delivering exceptional customer service experiences in each interaction.
Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
Identified new opportunities for upselling by staying informed of the latest industry trends and product offerings.
Collaborated with cross-functional teams to ensure seamless transitions during the post-sales phase for customers.
Expanded market reach by conducting research to identify new target segments and tailor sales pitches accordingly.
Achieved top performer status within the call center multiple times due to consistent results-driven performance.
Overcame objections using friendly, persuasive strategies.
Educated customers on product and service benefits, explaining features and answering questions.
Utilized sales techniques to build customer interest and close sales.
Explained product prices and packages as well as answered questions and addressed concerns of customers.
Set up appointments with interested customers according to schedule availability.
Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Developed extensive knowledge of products and services to better assist customers.
Asked relevant questions to assist customers with selecting needed or requested products and services.
Generated leads and established relationships with potential customers through outbound telephone calls.
Documented customer interactions and transactions, maintaining accurate records of all dealings.
Pitched products and services to potential customers, securing new deals and sales opportunities.
Provided information about available products and services, membership details, and purchase advantages.
Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Negotiated pricing and payment terms with customers when possible to close deals.
Observed and learned changing customer requirements and adapted sales strategies as needed.
Implemented upselling techniques to increase revenue and move product.
Opened new accounts and documented personal, demographic, and payment information in system.
Collaborated with marketing teams to develop and execute promotional strategies.

Outside Sales Representative

Diamond International Trucks

2009.03 - Current

Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Established new accounts through cold calling and personal visits to potential customers.
Exceeded monthly sales targets and quotas consistently.
Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Developed and implemented successful sales strategies to increase revenue in assigned territories.
Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
Built strong client rapport to establish diversified network of connections.
Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
Negotiated terms and contracts with clients to maintain profitable sales.
Monitored competitor activities to maintain competitive advantage.
Attended trade shows and conferences regularly to increase brand visibility.
Utilized customer feedback to identify new product opportunities and market trends.
Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
Negotiated contracts skillfully, securing favorable terms for both the company and its clients.
Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.
Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
Developed and implemented sales strategies to increase revenue.
Developed customized presentations for prospective clients that highlighted key product features most relevant to their specific needs.
Attended industry conferences and networking events regularly to stay updated on latest trends and establish valuable connections within the field.
Collaborated with internal teams to fulfill orders and meet customer needs
Collaborated with the marketing team on creating effective promotional materials for events and tradeshows.
Worked closely with cross-functional teams such as engineering or production department for smooth order fulfillment processes resulting in higher customer satisfaction rates.
Streamlined internal processes by providing feedback to management on customer needs, improving overall efficiency and productivity of the sales team.
Conducted market research and analysis to identify key customer segments.
Leveraged social media platforms strategically for lead generation purposes as well as brand promotion efforts.
Mentored junior sales representatives, sharing expertise on effective communication techniques and relationship-building strategies.
Built relationships with customers and community to promote long term business growth.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Achieved or exceeded company-defined sales quotas.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Met existing customers to review current services and expand sales opportunities.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Set and achieved company defined sales goals.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Negotiated prices, terms of sales and service agreements.
Consulted with businesses to supply accurate product and service information.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Attended monthly sales meetings and quarterly sales trainings.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Maintained current knowledge of evolving changes in marketplace.
Developed and maintained strong working relationships with professionals within assigned territory.
Stayed current on company offerings and industry trends.
Presented professional image consistent with company's brand values.
Selected correct products based on customer needs, product specifications and applicable regulations.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Recorded accurate and efficient records in customer database.
Built diverse and consistent sales portfolio.
Informed customers of promotions to increase sales productivity and volume.
Contributed to event marketing, sales and brand promotion.
Contributed to team objectives in fast-paced environment.

Front Counter Parts Sales

Diamond International Trucks

2008.12 - Current

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.

Warehouse Worker

Diamond International Trucks

2007.09 - Current

Loaded, unloaded, and moved material to and from storage and production areas.
Checked packages and merchandise for damage and notified vendors.
Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Performed general housekeeping and cleaning tasks.
Consistently lifted materials weighing as much as [Number] pounds.
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Reduced order processing times with streamlined picking, packing, and shipping procedures.
Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Operated forklift to safely move and safeguard stock and supplies in warehouse.
Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Achieved timely dispatch of orders using effective time management strategies during the picking process.
Collaborated with various departments to manage timely delivery of orders and avoid delays.
Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
Completed cycle counts and monthly inventory.
Conducted regular inspections and audits to check quality and verify inventory levels.
Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Increased accuracy of inventory records through meticulous documentation and regular audits.
Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
Coordinated with other departments such as purchasing or logistics teams to enhance overall supply chain operations.
Aided in reducing overall expenses through the implementation of cost-saving measures in material handling processes.
Loaded and unloaded materials onto and off of trucks for fast shipment.
Maintained clean, orderly work environment free of hazards.
Assisted in receiving, stocking and distribution of merchandise.
Unpacked and repacked items in different quantities and configurations for shipment.
Assembled pallets and crates for secure transportation of materials.
Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Drove forklifts, pallet jacks and other equipment to move materials.
Operated equipment while observing standard safety procedures.
Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Verified quantity and description of materials received by checking merchandise against packing list.
Helped train new employees in safe practices and warehouse procedures.
Managed warehouse operations and verified proper shipment procedures.
Successfully navigated large shipments of materials through tight spaces and busy facilities.
Moved furniture and boxes using utility dolly and truck ramp.
Surrounded items in cling film, padded blankets, and tape to protect from damage.
Strapped items down over protective padding to secure throughout transportation.
Verified documentation and condition of freight to assure quality standards were achieved.
Streamlined material delivery processes which increased efficiency and reduced downtime.
Operated moving truck safely to deliver items to destination without nicks or scratches.

Route Sales Manager

Schwans Fine Foods

2005.07 - 2007.09

Managed inventory levels to minimize product waste and maximize profitability, implementing effective ordering strategies based on customer needs.
Organized special events and promotions to generate interest in products while creating an engaging experience for both existing customers and prospects alike.
Assisted in the development of marketing materials to support sales initiatives and attract new customers within the target demographic.
Exceeded monthly sales targets consistently by employing persuasive selling techniques and exceptional relationship-building skills.
Acted as the primary point of contact for customers, ensuring their needs were met promptly and professionally while addressing any concerns that arose along the way.
Sold [Product] to existing and new customers along assigned routes.
Drove customer retention rates by consistently delivering exceptional service, fostering trust, and building lasting relationships with key decision-makers at each account.
Identified revenue and sales goals and presented to sales team.
Motivated and educated marketing team of [Number] people on regular basis.
Maintained accurate records of daily transactions, mileage, expenses, and other relevant information for reporting purposes.
Negotiated favorable pricing terms with suppliers resulting in cost savings that contributed positively to the company''s bottom line.
Trained and mentored new route sales representatives, improving overall team performance and productivity.
Conducted regular store visits to assess product placement, availability, and presentation, implementing improvements as needed for maximum sales potential.
Monitored industry trends closely staying ahead of competitor activity which enabled strategic adjustments leading to increased market share.
Increased company profit [Number]% by meeting and exceeding sales goals.
Ensured timely delivery of products by coordinating efficient routing schedules and adapting to unexpected changes in daily plans.
Analyzed sales data to identify trends and opportunities for growth, adjusting strategies accordingly for optimal results.
Implemented merchandising strategies that enhanced product visibility at retail locations leading to higher sell-through rates.
Collaborated with cross-functional teams to optimize promotional efforts and increase market share within assigned territories.
Scheduled route salesman and routes.
Increased sales revenue by establishing and maintaining strong relationships with key accounts.
Streamlined route planning processes for improved efficiency, reducing travel time between stops and increasing overall productivity.
Developed new business opportunities for company growth through proactive territory management and customer outreach.
Contributed valuable insights during weekly sales meetings by providing regular updates on route performance and suggesting improvements where necessary.
Resolved customer complaints promptly, maintaining high levels of satisfaction and fostering long-term loyalty.
Built relationships with customers and community to establish long-term business growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Managed accounts to retain existing relationships and grow share of business.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Implemented systems and procedures to increase sales.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Prepared sales presentations for clients showing success and credibility of products.
Compiled and analyzed data to determine approaches to improve sales and performance.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Directed sales support staff in administrative tasks to help sales reps close deals.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Organized promotional events and interacted with community to increase sales volume.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Managed revenue models, process flows, operations support and customer engagement strategies.
Communicated product quality and market comparisons by creating sales presentations.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Facilitated business by implementing practical networking techniques.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Developed compelling presentation decks to gain approval for ideas and communicate results.
Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Drove sales by developing multi-million dollar contract sales.
Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

Delivery Driver

Arkansas Furniture

2002.08 - 2005.06

Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed rush deliveries on tight timetables to satisfy customer needs.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Loaded truck and properly secured items to prevent damage for deliveries.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Managed customer inquiries and complaints in polite and professional manner.
Verified accuracy of all deliveries against order forms.
Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Maintained strong relationships with clients through proactive communication and personalized service.
Expedited deliveries to meet customer deadlines and requirements.
Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Kept detailed mileage and fuel reports to track overall fuel costs.
Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
Successfully avoided time delivery delays by carefully planning best routes.
Documented mileage, deliveries, pickups, customer issues and damages.
Loaded and unloaded various delivery vehicles with correct order and balancing.
Inspected load security and checked for damages.
Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Operated light trucks to deliver loads as far as [Number] miles from home location.

Education

No Degree - Business

Garland County Community College

Hot Springs, AR

High School Diploma -

Mountain View Public Schools

Mountain View, AR

05.2001

Skills

Invoice Processing
Customer Service
Inventory Management
Ordering parts
Improving customer satisfaction
Stock management
Vendor Relations
Inventory Auditing
Returns processing
Forklift Operation
Purchasing strategies
Inventory Restocking
Warehouse Operations
Goal Setting
Customer Relations
Coordinating paperwork
Staff Training
Sales Promotion
Supply Chain Coordination
Purchasing oversight
Demand forecasting
POS systems operations
Product Promotion
Operations Management
Performance Improvement
Forecasting Demand
Logistics Planning
Promotional planning
SAP understanding
Problem-Solving
Hardworking and Reliable
Management
Microsoft Office
OSHA Compliance
Decision-Making
Cost Tracking
Employee Training
Project Estimation

Client Relations
Safety Compliance
Flexible Schedule
Supply Requisition
Rule Enforcement
Codes Compliance
Job Planning
Status Reporting
Energetic and Positive
Vendor Relationship Management
Project Planning
Estimating
Equipment Operation
Schedule Management
Project Scheduling
Site Management
Production Cost Verification
Building, demolition, and renovation
Subcontractor Oversight
Safety Auditing
Permit and License Procurement
Inspection principles
Best building practices
Project Close-Out
Environmental Compliance
Computer Drafting
Analytical and Critical Thinking
Emergency Response
Budget Administration
Design and planning
Inspection Coordination
Plan Modifications and Takeoffs
Conflict Mediation
Project Budgeting
Quality Control Programs
Operations Oversight
Administrative Oversight
Incident Investigation

Timeline

Parts Manager

Rush Truck Center Of North Little Rock

2022.06 - Current

Assistant Parts Manager

Rush Truck Center Of North Little Rock

2021.12 - Current

Assistant Parts Manager

Summit Truck Group

2020.08 - Current

Service Department Parts Sales

Summit Truck Group

2018.04 - Current

Inbound/Outbound Sales Call Center Agent

Summit Truck Group

2013.10 - Current

Outside Sales Representative

Diamond International Trucks

2009.03 - Current

Front Counter Parts Sales

Diamond International Trucks

2008.12 - Current

Warehouse Worker

Diamond International Trucks

2007.09 - Current

Route Sales Manager

Schwans Fine Foods

2005.07 - 2007.09

Delivery Driver

Arkansas Furniture

2002.08 - 2005.06

No Degree - Business

Garland County Community College

High School Diploma -

Mountain View Public Schools

Jason Tinkle

Summary

Overview

Work History

Parts Manager

Assistant Parts Manager

Assistant Parts Manager

Service Department Parts Sales

Inbound/Outbound Sales Call Center Agent

Outside Sales Representative

Front Counter Parts Sales

Warehouse Worker

Route Sales Manager

Delivery Driver

Education

No Degree - Business

High School Diploma -

Skills

Timeline

Parts Manager

Assistant Parts Manager

Assistant Parts Manager

Service Department Parts Sales

Inbound/Outbound Sales Call Center Agent

Outside Sales Representative

Front Counter Parts Sales

Warehouse Worker

Route Sales Manager

Delivery Driver

No Degree - Business

High School Diploma -

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