JASON TITLBACH
Department Manager
Hiawatha,IA
Summary
Objective to always provide the highest level of service to our customers, increasing sales as well as connecting to our network and community.
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.
Overview
25
25
years of professional experience
Work History
Green House Operations
, South Dakota
- Worked under a private green house operation for my instructor Joseph Hoffman while I was attending my schooling for the Science in Horticulture program in South Dakota.
- Maintained all duties in a greenhouse as well as outdoor productions.
- Set up cold frames to harden off new arrivals.
- Learned as I was going under Joseph Hoffman.
Department Manager
Hy-Vee
Cedar Rapids, Iowa
09.2024 - Current
- Managed daily operations to ensure efficient workflow and team performance.
- Coordinated staffing schedules to maintain optimal coverage and service levels.
- Trained new employees on company policies and operational procedures.
- Facilitated team meetings to discuss goals, challenges, and progress updates.
- Implemented safety protocols to promote a secure working environment.
- Oversaw inventory management, ensuring adequate stock levels and organization.
- Monitored compliance with company standards and regulatory requirements.
- Assisted in resolving customer inquiries and complaints effectively and promptly.
- Handled shift overstock, restocking and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Worked closely with sales associates to complete tasks.
- Monitored daily sales figures to track trends in customer buying behavior.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Conducted regular performance reviews to monitor progress of individual employees.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Resolved customer complaints and issues promptly and professionally.
District Manager
Perkins Restaurant & Bakery
, Iowa
01.2019 - 09.2024
- Managed and lead a team of 240 employees across six multi-unit locations in Iowa.
- Increased sales growth by 13%
- Maintained operations within budget.
- Managed P & L reports for 6 six locations.
- Inventory Control reducing losses to under 1.5% of net sales.
- Responsible for achieving plan profit levels while ensuring guest satisfaction.
- Extensive contact with guests, distributors, repair techs, vendors, sales personnel and members of the community.
- Decision making when comes to high level choices to benefit the company and its store locations while enhancing guest satisfaction.
- Managed daily operations of multiple restaurant locations within the district.
- Trained and developed staff to enhance service quality and efficiency.
- Implemented company policies to ensure compliance and operational consistency.
- Conducted regular inspections to maintain cleanliness and safety standards.
- Coordinated inventory management to optimize stock levels and reduce waste.
- Collaborated with local vendors for timely supply deliveries and quality assurance.
- Facilitated team meetings to promote communication and address operational challenges.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Mentored team members by demonstrating best practices for sales and customer service.
- Cultivated positive rapport with associates and team leadership.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Coached, developed and motivated team to achieve revenue goals.
- Conducted market research and reported on competitors.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
Bar manager
JWs' Pub & Grub
01.2015 - 01.2019
- Maintained sales volume.
- Assisted Customers with events and planning.
- Managed daily bar operations and ensured efficient service delivery.
- Trained and supervised staff on proper drink preparation techniques.
- Monitored inventory levels and ordered supplies as needed.
- Handled customer inquiries and resolved service issues promptly.
- Implemented cash handling procedures to ensure financial accuracy.
- Maintained cleanliness and organization of the bar area consistently.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Reorganized bar stations to streamline service flow.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Poured wine, beer, and cocktails for patrons.
- Restocked beer and liquor regularly and after special events.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
Kitchen Manager
Zeppelins Bar & Grill
01.2004 - 01.2015
- Lead a team of 30 employees to meet sales volume.
- Designed menu options.
- Direct communication with vendors and sales personnel.
- Hired and trained numerous employees to effectively manage each shift throughout all seasons.
- Managed kitchen staff schedules to ensure efficient workflow during peak hours.
- Oversaw food preparation processes to maintain quality and safety standards.
- Coordinated inventory management to ensure adequate supplies and reduce waste.
- Trained new kitchen staff on equipment usage and safety procedures.
- Implemented sanitation protocols to comply with health department regulations.
- Assisted in budgeting by tracking food costs and minimizing expenses.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Developed and implemented kitchen policies, procedures and quality standards.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
Lead Press operator
Color Web Printers/KCRG Gazette Communications
01.2003 - 01.2008
- Took care of sales leads.
- New client promotions.
- Holiday press runs as well as farmers market along with the Cedar Rapids Gazette marketing and sales printing.
- Operated high-speed presses, ensuring consistent quality in print production.
- Set up press equipment according to job specifications and production schedules.
- Collaborated with team members to troubleshoot operational issues effectively.
- Maintained cleanliness and organization of the press area for safety compliance.
- Ensured compliance with safety regulations while operating machinery.
- Supervised a team of five press operators to ensure efficient workflow processes were followed.
- Conducted daily maintenance of printing equipment to ensure proper functioning.
- Evaluated finished products against original artwork or proofs for any discrepancies or defects requiring rework or reprinting.
- Coordinated work orders with other departments to meet production goals and deadlines.
NSO Sales representative 2
Best Buy
Cedar Rapids, Iowa
09.2000 - 04.2002
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
- Contributed to event marketing, sales and brand promotion.
Education
Science - Horticulture
Mount Marty/Century College
01.2001
Skills
- Leadership
- Communication
- Computer literate
- Sales
- Active listening
- Customer service
- Management skills
- Science in Horticulture
- Inventory management
- Budgeting and forecasting
- Operational compliance
- Staff training and development
- Team leadership
- Performance evaluation
- Problem solving
- Coaching and mentoring
- Team building
Timeline
Department Manager
Hy-Vee
09.2024 - Current
District Manager
Perkins Restaurant & Bakery
01.2019 - 09.2024
Bar manager
JWs' Pub & Grub
01.2015 - 01.2019
Kitchen Manager
Zeppelins Bar & Grill
01.2004 - 01.2015
Lead Press operator
Color Web Printers/KCRG Gazette Communications
01.2003 - 01.2008
NSO Sales representative 2
Best Buy
09.2000 - 04.2002
Green House Operations
Science - Horticulture
Mount Marty/Century College