Jason Tolbert
Salt Lake
Summary
Pursued business opportunities to leverage diverse experience for immediate, positive contributions to drive impactful results within the company.
Overview
11
11
years of professional experience
Work History
Server / Bartender
Lake Effect
05.2024 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Escalations Representative
Wells Fargo
01.2021 - 01.2025
- Resolve consumer credit card escalations by extensive investigation, data analysis and documentation ensuring compliance with banking regulations and providing exceptional customer service.
- Assist with the development and growth of new employees. Develop competitive incentives to encourage individual and team performance.
- Additional Achievements - Training and team collaboration.
Customer Service Specialist
PillPack
06.2019 - 09.2019
- Assisted clients in managing, requesting, and changing dose of prescriptions for routine monthly deliveries.
- Provided assistance via inbound and outbound calls.
Model 3 Service Support Representative
Tesla
10.2018 - 03.2019
- Contracted temporarily through URSUS/TalentWave
- Assisted customers throughout the order process
- Provided over the air troubleshooting for computer system in vehicles
Supervisor
Teleperformance
01.2018 - 09.2018
- Liberty Mutual Insurance Project
- Successfully obtained state license to sell and service property and casualty insurance
- Mastered metrics and processes to become top agent in services
- Cross Trained from Services to Claims - where I became point of contact for the agents
- Promoted to Supervisor after 3 months to manage a team of 15 agents
Travel Agent
American Express
01.2016 - 11.2016
- Developed customized travel itineraries based on Platinum Cardholder preferences and needs
- Managed booking systems to ensure accuracy in reservations and pricing confirmations.
- Coordinated with suppliers to negotiate competitive rates for flights, accommodations, and activities.
Reservations Consultant
JetBlue Airlines
01.2015 - 06.2015
- Managed customer inquiries through multiple platforms, ensuring prompt responses to book, cancel, change, and refund flight reservations.
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Implemented process improvements to streamline reservation workflows and reduce errors.
Education
High School Diploma -
Taylorsville High School
Skills
- Designed and implemented training programs aimed at fostering employee growth and professional advancement
- Oversaw project management processes to align team efforts with organizational goals and client expectations
- Performed data analysis to support strategic decision-making processes
- Developed and implemented communication protocols to streamline information flow
- Applied analytical skills to identify root causes and develop effective solutions
Responsibilities
- Overseeing daily operations
- Managing Staff
- Ensuring Compliance with Banking Regulations
- Analyzing Data
- Exceptional Customer Service
Timeline
Server / Bartender
Lake Effect
05.2024 - Current
Escalations Representative
Wells Fargo
01.2021 - 01.2025
Customer Service Specialist
PillPack
06.2019 - 09.2019
Model 3 Service Support Representative
Tesla
10.2018 - 03.2019
Supervisor
Teleperformance
01.2018 - 09.2018
Travel Agent
American Express
01.2016 - 11.2016
Reservations Consultant
JetBlue Airlines
01.2015 - 06.2015
High School Diploma -
Taylorsville High School