Summary
Overview
Work History
Education
Skills
Education and Training
Certification
Affiliations
Timeline
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Jason Toledo

Houston,TX

Summary

Hello, my name is Jason Toledo, and I am a determined, hard-working individual skilled in overseeing production and operating teams, with a background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff, and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles. I am expecting my Bachelor of Arts in Digital Communications by the end of 2025. I have become knowledgeable in the areas of media production, journalism, and writing.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Manager

McAlister's Deli
Webster, TX
02.2025 - Current
  • Coached employees on interactions with customers to drive exceptional service.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
  • Developed pricing schedules, costing for materials, and compliance statements.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Reinforced rules to promote superior employee performance.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Observed and monitored utilization of equipment.
  • Maintained cleanliness and organization of work area.
  • Documented receipts, employee hours and inventory movement.
  • Coordinated with other departments to resolve customer inquiries in a timely manner.

Shift Manager

Jason's Deli
Pearland, TX
06.2018 - 02.2024
  • Ensured that all opening and closing duties were completed accurately according to established guidelines.
  • Reported employee behavioral issues, losses, and customer complaints to upper-level management.
  • Managed schedules, accepted time-off requests, and maintained coverage for shifts.
  • Taught staff upselling techniques to meet revenue targets.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Determined budgets, production goals, and rates based on company policies and requirements.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Organized special events, such as holiday sales or promotional campaigns.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Upheld company standards and compliance requirements for operations.
  • Assigned tasks to employees and monitored productivity, performance, and task completion.
  • Coached employees on interactions with customers to drive exceptional service.
  • Delegated tasks to multiple employees while maintaining an efficient workplace.
  • Directed and coordinated production activities, encouraging employees to meet specifications.

Cashier

Food Town Grocery Stores
Houston, PA
04.2020 - 11.2020
  • Stocked shelves with merchandise when needed.
  • Ensured compliance with all safety regulations within the store environment.
  • Answered customers' questions and provided information on store procedures or policies.
  • Developed key customer relationships to increase sales.
  • Monitored customer order process and addressed customer issues.

Education

Bachelor of Arts - Communications

University of Houston
Houston, TX
12-2025

High School Diploma -

Chavez High School
Houston, TX
06-2020

Skills

  • Quality Assurance
  • Staff Development
  • Equipment troubleshooting
  • Inventory control
  • Team Development
  • Tech-savvy
  • Handling customer complaints
  • Project management
  • Customer service
  • Team building
  • Employee training
  • Social media marketing
  • Written communication
  • Problem solving
  • Scheduling expertise
  • Multi-unit operations management
  • Quality control
  • Systems implementation

Education and Training

other,true,other

Certification

  • Texas Managers Food Handlers License
  • TABC License

Affiliations

  • Makeup Artist
  • Creative Arts
  • Video Editor
  • Social Media Managing

Timeline

Shift Manager

McAlister's Deli
02.2025 - Current

Cashier

Food Town Grocery Stores
04.2020 - 11.2020

Shift Manager

Jason's Deli
06.2018 - 02.2024

Bachelor of Arts - Communications

University of Houston

High School Diploma -

Chavez High School
Jason Toledo