Jason Townsend
Oak Park,IL
Summary
Achieved significant enhancements in financial operations at Xerox Corporation, streamlining billing and dispute resolution processes with expert application of Microsoft Excel and strong negotiation skills. Demonstrated excellence in database management and discrepancy reconciliation, leading to improved efficiency and customer satisfaction. Proven ability to exceed performance metrics and maintain regulatory compliance. Efficient billing professional with [Number] years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Financial Billing Analyst
Xerox Corporation
02.2009 - 06.2017
- Streamlined financial billing processes by implementing new software solutions.
- Conducted thorough analysis of aged receivables, identifying trends and areas for improvement in the collection process.
- Optimized revenue recognition by tracking project milestones accurately and systematically updating invoicing schedules accordingly.
- Reduced invoice errors and discrepancies by meticulously auditing financial documents.
- Monitored client contracts for compliance with established terms and conditions pertaining to invoicing and payments.
- Collaborated with cross-functional teams to resolve complex billing issues, reducing customer inquiries.
- Participated in internal audits, providing necessary documentation and addressing any identified deficiencies in the billing process.
- Supported month-end closing activities by reconciling account balances and generating accurate financial statements.
- Enhanced department efficiency, automating routine tasks and eliminating manual data entry.
- Evaluated existing billing systems and recommended improvements to optimize performance.
- Developed comprehensive reports for management, highlighting key performance indicators in financial billing operations.
Dispute Resolution Coordinator
Xerox Corporation
01.2004 - 02.2009
- Participated in regular meetings with management to review case progress and discuss potential improvements to processes or systems.
- Negotiated settlements between parties, achieving favorable outcomes while preserving client relationships.
- Consistently met or exceeded performance metrics related to case resolution speed and client satisfaction scores.
- Maintained accurate records of all disputes, ensuring compliance with industry regulations and company policies.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Prepared written opinions or decisions regarding cases.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Reviewed legal documents and contracts to determine potential conflicts and disputes.
- Reduced the number of escalated disputes by proactively addressing issues before they became critical.
- Conducted thorough research on each case, resulting in well-informed decisions and fast resolutions.
- Boosted customer satisfaction rates through timely communication updates during the dispute resolution process.
- Managed a high volume of dispute cases for successful resolution within designated timeframes.
- Served as an expert resource for colleagues, providing guidance on complex cases and offering insights into best practices.
- Utilized advanced problem-solving skills to effectively mediate conflicts and find mutually acceptable solutions.
Account Executive - Payables and Receivables
Xerox Corporation
03.2001 - 01.2004
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Optimized cash flow management by regularly analyzing outstanding payables and receivables balances to prioritize payments accordingly.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
- Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.
Education
Bachelor of Science - Finance
Chicago State University
Chicago, ILSkills
- Bank Reconciliation
- Accounts Receivable
- Microsoft Excel
- Invoice Processing
- Cash application
- Billing Systems
- Invoice Documentation Management
- Regulatory Compliance
- Database Maintenance
- Discrepancy Reconciliation
- Database Management
- Deadline Adherence
- Data Analysis
Certification
- Certified Green Belt, XeroxCorpoation - 2007
Timeline
Financial Billing Analyst
Xerox Corporation
02.2009 - 06.2017
Dispute Resolution Coordinator
Xerox Corporation
01.2004 - 02.2009
Account Executive - Payables and Receivables
Xerox Corporation
03.2001 - 01.2004
Bachelor of Science - Finance
Chicago State University