Jason Troya
Norwich,USA
Summary
Assertive Court Officer recognized for high productivity and efficient completion of tasks. Possess specialized skills in courtroom security, evidence handling, and conflict resolution. Excel in communication, teamwork, and problem-solving, ensuring smooth court proceedings and a safe environment for all participants.
Overview
5
5
years of professional experience
Work History
NYS Court Officer
NYS Unified Court System
Delaware County, NY
04.2023 - Current
- Screened persons entering the courthouse with magnetometers and handheld scanner devices to retain weapons and contraband.
- Handled evidence and exhibits during court proceedings.
- Patrolled interior and exterior of courthouse to secure premises.
- Answered visitor questions, guarded jurors, and escorted prisoners in non-public areas and courtroom.
- Advised attorneys on procedural matters related to court proceedings.
- Maintained order in the court by monitoring and controlling disruptive behavior of individuals present.
- Enforced court orders and judgments as directed by the judge.
- Managed courtroom proceedings, ensuring that all legal procedures were followed.
- Provided information regarding case status upon request from parties involved in litigation.
- Escorted prisoners between holding cells and courtrooms for hearings, or trials.
- Protected confidential information from unauthorized access while maintaining accurate records pertaining to case files.
- Enforced courtroom rules of behavior to eliminate disruptions.
- Supported judge activities by calling court to order, announcing entrances, and responding to requests.
- Handled incoming mail and managed outgoing correspondence efficiently.
CDPAP|Payroll Coordinator
New York Health Care
Valley Stream, NY
09.2021 - 04.2023
- Verified and submitted timekeeping information for efficient payroll processing.
- Performed calculations for overtime, vacation, and sick hours to ensure accurate payroll data.
- Managed assigned CDPAP patient caseload while ensuring timely medical evaluations.
- Resolved payroll discrepancies swiftly to maintain operational efficiency.
- Provided customer service support for employee payroll inquiries and issues.
- Ensured continuity of payroll processing by backing up team members during peak periods.
- Scheduled appointments for CDPAP clients with virtual doctors for annual medical evaluations.
- Conducted monthly Patient Quality Assurance Calls to monitor patient welfare.
- Worked with other home care agencies and health insurance companies to investigate potential payroll and insurance fraud.
Case Coordinator
Platinum Home Health Care
Brooklyn, NY
07.2021 - 09.2021
- Coordinated patient caseload by assigning Home Health Aides based on individual needs.
- Maintained ongoing communication among patients, relatives, healthcare providers, and Home Health Aide personnel.
- Ensured compliance standards were met by Home Health Aide personnel.
- Documented and reported incidents related to clients or Home Health Aides to immediate supervisor.
- Managed call dashboard and promptly responded to telephone inquiries and emails.
- Updated patient rosters to reflect current service requirements.
- Provided basic case management and coordinated services to align with patients' Plans of Care.
Office Clerk
The First Chinese Presbyterian Community Affairs Home Attendant Corporation
New York, NY
02.2020 - 07.2021
- Greeted incoming visitors and customers with professionalism, delivering friendly, knowledgeable assistance.
- Provided Spanish translation services as needed to facilitate communication.
- Acted as liaison among office personnel, home care clients, Home Health Aides, and Human Resource Department.
- Conducted patient satisfaction surveys via telephone to gather feedback.
- Managed outgoing mail by stamping and delivering to post office.
- Maintained organized files and stocked supplies to support team operations.
- Responded promptly to inquiries from callers seeking information.
- Exhibited composure in stressful situations while ensuring high levels of guest services.
Education
Bachelor of Science - Police Science
John Jay College of Criminal Justice
New York, NY12.2019
High School Diploma -
Middle College High School
Long Island City, NY06.2016
Skills
- Document handling
- Bilingual (Spanish Speaking)
- Basic American Sign Language
- Teamwork and collaboration
- Evidence management
- Attention to detail
- First aid training
- Security protocols
- Firearms proficiency
- Public safety
- Courtroom procedures
- Prisoner escorts
- Tactical communication
- Courtroom rule enforcement
- Proofreading
- Communication skills
- Radio communication
- Written communication
- Incident documentation
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
NYS Court Officer
NYS Unified Court System
04.2023 - Current
CDPAP|Payroll Coordinator
New York Health Care
09.2021 - 04.2023
Case Coordinator
Platinum Home Health Care
07.2021 - 09.2021
Office Clerk
The First Chinese Presbyterian Community Affairs Home Attendant Corporation
02.2020 - 07.2021
Bachelor of Science - Police Science
John Jay College of Criminal Justice
High School Diploma -
Middle College High School