JASON TYLER KING
Chicago,IL
Summary
Summary
Results-driven professional with substantial expertise in customer relationship management and support. Skilled at identifying and addressing customer needs to deliver tailored solutions that enhance satisfaction and loyalty. Known for exceptional team collaboration and adaptability to shifting priorities, ensuring consistent achievement of goals.
Overview
10
10
years of professional experience
Work History
Parcel Data Auditor
StrategIQ Commerce / Loop
Chicago, United States
05.2023 - Current
- Managing weekly audits for high-volume accounts totaling 1.5M+ shipments, meticulously verifying discrepancies to ensure 100% billing accuracy and data integrity.
- Serving as the primary liaison between enterprise clients and technical audit teams, streamlining communication to optimize invoicing precision and service delivery.
- Collaborating with technology team to automate and enhance auditing workflows, significantly increasing operational efficiency and reducing manual processing time.
- Auditing small parcel carrier agreements for 30+ Tier 1, 2, and 3 clients, ensuring strict compliance with complex negotiated rate structures and fee schedules.
- Delivering actionable, data-driven insights to client service teams by tracking transit metrics and delivery performance to drive proactive logistics solutions.
- Spearheading complex customer onboarding and implementation projects, directly contributing to $2.5 million in increased company profit through seamless integration and retention.
Customer Success Specialist
Cargomatic
Chicago, Illinois
08.2023 - 04.2024
- Developed, and implementing customized forecasting solutions to meet client needs and optimizing supply chain efficiency.
- Implemented and maintained customer success metrics, tracking and reporting on key performance indicators.
- Conducted regular performance reviews and presented data-driven insights to clients, demonstrating the impact of logistics solutions on their business flows.
- Established key performance indicators (KPIs) to measure and optimize customer growth initiatives, yielding $10M in net revenue.
- Enhanced customer retention by 30% through effective communication and problem-solving.
- Implemented project methodologies to consolidate processes, resulting in a more efficient and responsive customer success workflow.
Account Manager
Flexport
Chicago, Illinois
09.2022 - 01.2023
- Responsible for managing, and consulting on growth strategies for 20+ accounts resulting in 60% profit growth year over year.
- Maintained trusting and collaborative relationships with key account stakeholders, and C-suite leadership holding weekly check-ins and quarterly on-site client visits.
- Utilized Salesforce to manage 20+ account portfolios that yielded $50M+ in annual net revenue.
- Integrated internal technology and leveraged customer data, resulting in high retention rates of stakeholder allocation volumes.
- Conducted numerous successful quarterly business reviews forecasting future projects, financial goals, and strengthening stakeholder engagement.
- Responsible for managing stakeholder expenditures, and monthly revenue forecast projections insuring internal, and external savings.
Logistics Lead - Microsoft Cloud
TMC A Division of C.H. Robinson
Chicago, Illinois
01.2020 - 09.2021
- Directly managed Microsoft Azure Logistics from System Integrators to Microsoft Data Centres (global).
- Collaborated regularly between internal and external teams to identify areas of systematic operational improvement, solution design, and new internal product implementation for value added services.
- Helped maintain customer satisfaction and productivity metrics above target for 3 consecutive quarters.
- Oversaw an 800% increase in Tier 2 commodity volumes in one-year period with increased efficiency.
- Utilized Kibana daily to ensure API communications are successful between internal and external partners and troubleshoot if systematic issues occur.
- Worked with stakeholders and clients to model and document goals, communicating transparently to meet 98% of deadlines.
- Elevated customer satisfaction scores by 25% through personalized client engagement strategies.
Logistics Representative - GE Lighting
TMC A Division of C.H. Robinson
Chicago, Illinois
11.2018 - 02.2020
- Responsible for the implementation, and onboarding a new customer followed by organizing a successful go live.
- Responsible for maintaining and deploying Transportation planning software for optimal consolidation and cost saving.
- Lead a cost-saving initiative resulting in 21% reduction in expenses through effective consolidation.
- Project Lead for the successful migration of Transportation planning over to internal system Optimizer for increased time and cost savings.
Logistics Associate - Starbucks
TMC A Division of C.H. Robinson
Illinois
06.2016 - 11.2018
- Applied analytic methods or tools to understand, predict, or control logistics operations or processes.
- Tracking and tracing product flow for both outbound and inbound from origin to final delivery.
- Responsible for tendering all co-manufactured and temperature-controlled loads accurately.
- Working with suppliers directly and importing their product orders for EDI creation.
Education
Bachelor of Business Degree - Business Management
University of Saint Francis
01.2010
Skills
- Analysis & Visualization: Power BI, Tableau, Kibana, JSON
- CRM & Management: Salesforce, JIRA, Confluence, OKTA
- Communication & Productivity: Google Suite, Microsoft Office, Microsoft Teams, Slack, MAC OSX
KEY ACHIEVEMENTS
- Account Management Success: Achieved 60% profit growth managing 20+ accounts yearly.
- Customer Retention Boost: Enhanced customer retention by 30% using effective strategies.
- Microsoft Logistics Excellence: Managed Microsoft Azure logistics sustaining a 98% deadline success rate.
- Commodity Volume Growth: Oversaw 800% increase in Tier 2 commodity volumes efficiently.
Timeline
Customer Success Specialist
Cargomatic
08.2023 - 04.2024
Parcel Data Auditor
StrategIQ Commerce / Loop
05.2023 - Current
Account Manager
Flexport
09.2022 - 01.2023
Logistics Lead - Microsoft Cloud
TMC A Division of C.H. Robinson
01.2020 - 09.2021
Logistics Representative - GE Lighting
TMC A Division of C.H. Robinson
11.2018 - 02.2020
Logistics Associate - Starbucks
TMC A Division of C.H. Robinson
06.2016 - 11.2018
Bachelor of Business Degree - Business Management
University of Saint Francis