Summary
Overview
Work History
Education
Skills
Certification
Military Service
Timeline
Generic

Jason Uhlir

Riverview,United States

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support. Proven skill in resolving problems quickly on first call.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Desktop Support

SAIC
10.2023 - Current
  • Facilitated smooth transitions for new hires by setting up their workstations and providing necessary orientation on the use of company tools and resources.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Collaborated with IT management to develop and execute an efficient desktop support strategy, ensuring consistent service levels across the organization.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Answered and directed telephone calls to correct staff member.
  • Installed, configured and maintained computer systems and network connections.
  • Managed inventory of hardware equipment, ensuring prompt replacement or repair when needed to minimize disruptions in workflow.
  • Improved overall system performance by performing regular maintenance tasks on desktop computers.
  • Enhanced user experience by providing timely and efficient desktop support to endusers.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Collaborated with IT teams to resolve network connectivity issues, resulting in improved efficiency for all users.
  • Created user accounts and assigned permissions.
  • Provided basic end-user troubleshooting and desktop support.

Cyber Transport Technician

Air National Guard
04.2021 - Current
  • Installed wiring, cabling and devices to establish, repair and improve network operations
  • Configured hardware devices and software settings to optimize network performance
  • Updated and reconfigured existing and new computers with current software and operating systems
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Juggled multiple projects and tasks to ensure high quality and timely delivery
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Improved operations by working with team members and customers to find workable solutions.

Help Desk Technician

SAIC
12.2022 - 10.2023
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Translated complex technical issues into digestible language for non-technical users.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Contributed to the development of internal knowledge databases to facilitate information sharing among team members.
  • Provided basic end-user troubleshooting and desktop support.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
  • Balanced competing priorities effectively while managing multiple tasks simultaneously within deadline-driven environments.
  • Promoted positive work culture within the team by providing constructive feedback, fostering collaboration, and maintaining a solution-oriented mindset.
  • Walked individuals through basic troubleshooting tasks.
  • Collaborated with cross-functional teams for seamless integration of IT services throughout the company.

Kit Assembler

RTI Surgical
06.2021 - 10.2021
  • Promoted worksite safety by explaining and enforcing OSHA requirements
  • Motivated and encouraged team members to communicate more openly and constructively with each other
  • Demonstrated leadership by making improvements to work processes and helping to train others
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Juggled multiple projects and tasks to ensure high quality and timely delivery
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Aircraft Maintenance Technician

Air Force
04.2017 - 04.2021
  • Performed troubleshooting procedures to find root causes of faults
  • Completed scheduled and unscheduled safety and performance assessments
  • Interpreted logs to understand issue history and nature, troubleshoot faults and identify next steps
  • Utilized drawings and schematics to install, remove and modify aircraft structures, systems and components
  • Researched, read and interpreted technical manuals and guidelines before inspections, installations and repairs
  • Managed repair logs, documenting preventive and corrective aircraft maintenance activities
  • Requested aviation parts and supplies before scheduled repairs to meet inventory needs
  • Evaluated and repaired electrical, air handling and other systems
  • Recorded all maintenance performance in aircraft logbooks and completed other paperwork requirements as needed
  • Cultivated safe and organized work area by maintaining active control over tools and equipment and retaining FOD awareness at all times
  • Executed corrosion control and inspection duties with minimal supervision
  • Supervised and completed flight line foreign object prevention walks
  • Oversaw inventory usage and executed replenishment duties when needed
  • Executed preventive and reparative maintenance on aircraft electronics and computer systems for HH60 Pavehawk helicopters.

Education

High School Diploma -

Community College of The Air Force
Montgomery, AL
04.2014

Skills

  • Assembly (4 years)
  • Electrical experience (5 years)
  • Aircraft maintenance (4 years)
  • Avionics (4 years)
  • Troubleshooting (5 years)
  • Military Experience (5 years)
  • Cybersecurity (Less than 1 year)
  • System Administration (Less than 1 year)
  • Computer Networking (Less than 1 year)
  • Equipment Repair (1 year)
  • LAN
  • WAN
  • Desktop support
  • Helpdesk experience

Certification

  • Secret Clearance
  • Comptia CySA+

Military Service

United States Air Force, United States, Senior Airman, 04/2017, Present, Active duty 4 years - aircraft maintenance Transitioned into nation guard - cyber security

Timeline

Desktop Support

SAIC
10.2023 - Current

Help Desk Technician

SAIC
12.2022 - 10.2023

Kit Assembler

RTI Surgical
06.2021 - 10.2021

Cyber Transport Technician

Air National Guard
04.2021 - Current

Aircraft Maintenance Technician

Air Force
04.2017 - 04.2021

High School Diploma -

Community College of The Air Force

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Jason Uhlir