Jason Uhrmacher
Jacksonville,Fl
Overview
27
27
years of professional experience
Work History
Service Manager
Honda of the Avenues
Jacksonville
07.2023 - Current
- Managing all service department personnel including front desk sales receptionist
- Responsible for hiring, training and development of service advisors, valet and BDC employees
- Implementing standards and procedures for all customer facing employees in regards to customer interactions, dress codes, outbound phone calls, etc
- Assist with bi-weekly and end of the month payroll
- Evaluate staff performance
- Manage day to day operations of service staff to ensure quality.
Service Advisor
Beaver Toyota
10.2022 - 07.2023
- Greet customers and begin the repair process by following the meet and greet policies set by Southeast Toyota and JMA
- Properly document customer concerns and record appropriate data in reference to warranty concerns and repairs
- Achieved a consistent minimum Csi score of 92% or higher
- Ability to close warranty workorders
- Assisted on day to day service lane procedures.
Service Manager / Interim Service Director
Arlington Toyota
02.2007 - 08.2022
- Managed a high volume service department consisting of 100+ employees, oversee the management of the service BDC department and assisted with the cashier and rental departments as needed
- Responsible for hiring, training and development of service personnel
- Direct responsibility for weekly payroll and end of month bonuses
- Track and manage gross profit for service by setting monthly forecasts, controlling discounts and periodic workorder reviews
- Developed standards for customer service / retention by directly designing a service advisor procedure
- Evaluate staff performance
- Work with various vendors for shop supplies and maintenance of shop equipment
- Assisted with warranty administration, operation codes and claims processing
- Set work schedules for department manager, technicians and service advisors
- Currently responsible for a six month average ro count of 5124
- Manage day to day operations of service staff to ensure quality.
02.2007 - 10.2016
- Greet customers and begin the repair process by following the meet and greet policies set by Southeast Toyota and JMA
- Achieved a consistent minimum Csi score of 92% or higher
- Multiple Toyota Top Performer winner
- Lead a team of 4-6 flat rate technicians and numerous express lube technicians
- Ability to close warranty workorders and assist with end of month ro closing procedures
- Trained newly hired service advisors and assisted in continued training of existing advisors
- Assisted on day to day service lane procedures
- Lead a team of advisors in achieving monthly objectives
- Consistently increased ro count, CP labor goals, ELR and Hours per ro year over year.
Service Advisor
Coggin Chevy at the Avenues
10.2006 - 02.2007
Service Advisor
Asbury Automotive
09.1997 - 02.2007
Detail department
Coggin Nissan on Atlantic
- 10.2006
Used car/ service porter
Coggin Nissan on Atlantic
- 10.2006
Used car service Advisor
Coggin Nissan on Atlantic
- 10.2006
Timeline
Service Manager
Honda of the Avenues
07.2023 - Current
Service Advisor
Beaver Toyota
10.2022 - 07.2023
Service Manager / Interim Service Director
Arlington Toyota
02.2007 - 08.2022
02.2007 - 10.2016
Service Advisor
Coggin Chevy at the Avenues
10.2006 - 02.2007
Service Advisor
Asbury Automotive
09.1997 - 02.2007
Detail department
Coggin Nissan on Atlantic
- 10.2006
Used car/ service porter
Coggin Nissan on Atlantic
- 10.2006
Used car service Advisor
Coggin Nissan on Atlantic
- 10.2006
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