Jason Utesch
Richmond,TX
Summary
Escrow assistant with 3 + years of title company escrow experience to facilitate the closing process from acceptance of purchase contract through issuance of title insurance policy. Familiar with standard concepts, practices and procedures within escrow and title industry. Completes property transactions while delivering high level of expertise and impressive customer service to clients.
Overview
12
12
years of professional experience
Work History
Manager
Mirror Gallery
02.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Read and interpreted blue prints, sketches and specifications.
- Managed team performance by training, mentoring, disciplining and motivating.
- Coordinated procedures for facility and equipment maintenance or modification, including the replacements of machines.
- Ensured that all health and safety guidelines were followed.
- Made sure that products were produced and are of good quality. Completed manual and visual inspections of glass pieces and final products.
- Led applicable mechanical design and integrity/reliability issues for static & rotating equipment.
- Monitored machine operation and diagnosed malfunctions.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Escrow Processor
BRPS Title
09.2022 - 12.2022
- Assisted customers and clients with closing-related questions.
- Conducted closing processes with customers, realtors, lenders and attorneys.
- Collaborated with title department to resolve title issues such as legal descriptions, easements, lot splits, vesting and bankruptcies.
- Marketed new business opportunities and made calls on current and prospective clients.
- Matched purchase orders with invoices and recorded necessary information.
- Input financial data and produced reports using SoftPro.
- Prepared closing disclosures.
- Answered phone calls for escrow officer.
- Open orders, Ordered HOA and Survey
Escrow Processor
Concierge Title
02.2022 - 09.2022
- Assisted customers and clients with closing-related questions.
- Conducted closing processes with customers, realtors, lenders and attorneys.
- Collaborated with title department to resolve title issues such as legal descriptions, easements, lot splits, vesting and bankruptcies.
- Marketed new business opportunities and made calls on current and prospective clients.
- Matched purchase orders with invoices and recorded necessary information.
- Input financial data and produced reports using Qualia.
- Improved the efficiency of escrow processing by streamlining workflow and implementing time-saving strategies.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Prepared closing disclosures.
- Answered phone calls for escrow officer.
- Open orders, Ordered HOA and Survey
- Coordinated seamlessly with title companies to obtain necessary documents for successful closings in a timely manner.
- Assisted in training new team members on company procedures, enhancing overall team performance and productivity.
Escrow Processor
Alamo Title Company
11.2021 - 02.2022
- Assisted customers and clients with closing-related questions.
- Conducted closing processes with customers, realtors, lenders and attorneys.
- Collaborated with title department to resolve title issues such as legal descriptions, easements, lot splits, vesting and bankruptcies.
- Marketed new business opportunities and made calls on current and prospective clients.
- Matched purchase orders with invoices and recorded necessary information.
- Input financial data and produced reports using SoftPro.
- Prepared closing disclosures.
- Answered phone calls for escrow officer.
- Open orders, Ordered HOA and Survey
- Contributed to increased company revenue by delivering exceptional service that resulted in repeat business from satisfied clients.
- Assisted in training new team members on company procedures, enhancing overall team performance and productivity.
- Coordinated seamlessly with title companies to obtain necessary documents for successful closings in a timely manner.
Escrow Processor
Stewart Title
08.2020 - 11.2021
- Assisted customers and clients with closing-related questions.
- Conducted closing processes with customers, realtors, lenders and attorneys.
- Collaborated with title department to resolve title issues such as legal descriptions, easements, lot splits, vesting and bankruptcies.
- Marketed new business opportunities and made calls on current and prospective clients.
- Matched purchase orders with invoices and recorded necessary information.
- Input financial data and produced reports using Resware.
- Prepared closing disclosures.
- Answered phone calls for escrow officer.
- Open orders, Ordered HOA and Surveys
Manager
Mirror Gallery
04.2012 - 08.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Read and interpreted blue prints, sketches and specifications.
- Managed team performance by training, mentoring, disciplining and motivating.
- Coordinated procedures for facility and equipment maintenance or modification, including the replacements of machines.
- Ensured that all health and safety guidelines were followed.
- Made sure that products were produced and are of good quality. Completed manual and visual inspections of glass pieces and final products.
- Led applicable mechanical design and integrity/reliability issues for static & rotating equipment.
- Monitored machine operation and diagnosed malfunctions.
Education
Associate of Arts -
Lone Star College System
Cypress, TX06.2016
Skills
- Automated Underwriting Systems
- Business Correspondence
- Customer Relations
- Cold Calling
- Product Education
- Settlement Statements
- Customer Satisfaction
- Escrow Management
- Closing Disclosures
Timeline
Manager
Mirror Gallery
02.2024 - Current
Escrow Processor
BRPS Title
09.2022 - 12.2022
Escrow Processor
Concierge Title
02.2022 - 09.2022
Escrow Processor
Alamo Title Company
11.2021 - 02.2022
Escrow Processor
Stewart Title
08.2020 - 11.2021
Manager
Mirror Gallery
04.2012 - 08.2020
Associate of Arts -
Lone Star College System