Jason Vandy Bogurt
Grand Rapids
Summary
Meticulous Technical Support Manager with reputation for reducing overhead costs. Inspiring team leader manages support groups. History of partnering with senior management to assess and develop company-wide policies.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technical Support Manager
Dorner Manufacturing
01.2024 - 04.2026
- Design and draw concepts for customers in 2D AutoCAD.
- Work with the regional sales and customers to decide on best solution for the end user.
- Work alongside customers to verify and confirm concepts.
- Set-up and run meetings with to verify quotes and answer any technical questions.
- Manage salesforce home page for the pallet conveyance systems.
- Come up with new workflow processes.
- Run reports for total sales flow across the conveyance systems provided.
Applications Engineer
TGW Systems Inc
01.2022 - 01.2024
- Design and draw concepts for customers.
- Work with salesmen to decide on proper design for customer.
- Work alongside customers to verify and confirm concepts.
Mechanical Engineer
Tuff Automation
01.2016 - 01.2022
- Design and detail machinery using Autodesk Inventor and 2D AutoCAD.
- Oversee projects from 'cradle to grave' by working in partnership with customers and multiple departments within the company.
- Organize manuals for assembly overview, maintenance, and spare parts for customer use.
- Assist sales team with creation of project budgets.
- Provide hands-on support to shop floor when assembling machinery.
- Submit and verify spare parts order through partnered vendors.
Detail Designer
Sun Design
01.2013 - 01.2016
- Detail machinery with Solidworks, Autodesk Inventor, and 2D AutoCAD.
- Provide organized documentation of project prints and parts for customer usage.
Outside Sales Engineer
Industrial Resources
01.2014 - 01.2015
- Visit customer locations to sell palletization machinery.
- Conduct cold-calls to customers and warehouses to extend sales network.
Manufacturing Technician
Shape Corporation
01.2009 - 01.2013
- Assemble and weld bumpers using MIG and TIG techniques.
- Participate in test groups to validate new machinery on assembly line.
- Certified to drive hi-lo to move assembled products for shipping.
Education
Business Management -
Cornerstone University
High School Diploma -
Lakeshore Baptist Academy
Skills
- Executive team leadership
- Inventory report generation
- Client/vendor realtions
- Budgeting & Finance
- Project management
- Team liaison
- Salesforce management
- AutoCAD design
- Systems integration
- Workflow optimization
- Relationship building
- Problem solving
- Team leadership
- Remote support
- Vendor relations
- Team building
- Customer support
Certification
- Associate certification in Solidworks, 2016
- Hi-lo driver
References
Available upon request
Timeline
Technical Support Manager
Dorner Manufacturing
01.2024 - 04.2026
Applications Engineer
TGW Systems Inc
01.2022 - 01.2024
Mechanical Engineer
Tuff Automation
01.2016 - 01.2022
Outside Sales Engineer
Industrial Resources
01.2014 - 01.2015
Detail Designer
Sun Design
01.2013 - 01.2016
Manufacturing Technician
Shape Corporation
01.2009 - 01.2013
Business Management -
Cornerstone University
High School Diploma -
Lakeshore Baptist Academy