Jason Van Orden
Lakeland,FL
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
19
19
years of professional experience
Work History
Tradeshow Representative
CGC, Certified Guaranty Company
02.2024 - Current
- Ensured accurate representation of company values by maintaining professional demeanor throughout each interaction with attendees.
- Maximized event success by coordinating booth setup, teardown, and logistics in a timely manner.
- Actively participated in pre-show and post-show networking events, fostering relationships with potential clients and partners in the industry.
- Maintained clean, organized and professional work environment.
- Greeted customers warmly and pleasantly answered inquiries.
- Provided exceptional customer service to drive satisfaction.
Store Manager
Tractor Supply, 0567
08.2020 - 01.2023
- Managed daily operations of $12M store to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Direct leadership of two Assistant Managers and two team leads.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
Store Manager
Lowe’s Home Improvement, 0783
06.2016 - 03.2020
- Direct leadership of 5 salaried and 18 hourly managers.
- Managed daily operations of $45M store to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and 200 employees.
- Selected by District Manager to improve productivity in underperforming store.
- Created and fostered relationships that led to multiple volunteer projects with the local Boys & Girls Club, Salvation Army, Lakeland Police/ Fire Departments, and local schools.
- Started “Lakeland Rocks” initiative in store once a month to help drive local community involvement.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
Lowe’s Home Improvement, 2702
05.2013 - 06.2016
- Managed daily operations of $31M store to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and 140 employees.
- Direct leadership of 4 salaried and 16 hourly managers.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Three years of double-digit comp growth.
- Improved year over year on Employee Opinion Survey, including Gold status in final year.
Assistant Store Manager
Lowe’s Home Improvement, 2753
12.2009 - 05.2013
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance of $25M store.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Ran store operations of multiple stores as SMTP graduate. 0418, Gainesville, FL, 2753, Ocala, FL, 1685, Lady Lake, FL.
Department Supervisor
Lowe’s Home Improvement, 1853 Inverness, FL
12.2004 - 12.2009
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 3-10 employees, delegated tasks and held each employee accountable for completing assignments.
Education
BA - Business Administration
St. Leo University
Saint LeoExecutive Development - University of NC at Chapel Hill
Kenan-Flagler Business School
Chapel Hill, NC 12.2012
Skills
- Store operations
- Customer Relations
- Multitasking and Organization
- Team leadership and coaching
- Team Building and Leadership
- Leadership Development
- Payroll Management
- Delegating Work
- Retail Inventory Management
Timeline
Tradeshow Representative
CGC, Certified Guaranty Company
02.2024 - Current
Store Manager
Tractor Supply, 0567
08.2020 - 01.2023
Store Manager
Lowe’s Home Improvement, 0783
06.2016 - 03.2020
Store Manager
Lowe’s Home Improvement, 2702
05.2013 - 06.2016
Assistant Store Manager
Lowe’s Home Improvement, 2753
12.2009 - 05.2013
Department Supervisor
Lowe’s Home Improvement, 1853 Inverness, FL
12.2004 - 12.2009
BA - Business Administration
St. Leo University
Executive Development - University of NC at Chapel Hill
Kenan-Flagler Business School
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