Jason Vasquez
Austin,TX
Summary
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Contractor
Just N' Time
05.2022 - 02.2024
- Installed downspouts, elbows and materials in existing and new construction homes.
- Erected scaffolding and ladders to reach gutter heights.
- Boosted client satisfaction rates through meticulous attention to detail in every gutter hanger job.
- Troubleshot issues with existing gutters, identifying necessary adjustments or replacements of faulty hangers.
- Provided exceptional customer service, addressing any concerns or questions regarding installed gutter hangers promptly and professionally.
- Earned client trust and loyalty by consistently delivering high-quality workmanship in all gutter hanging projects.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Constructed hardscape elements like patios, walkways, retaining walls, outdoor kitchens, fire pits, water features for enhanced functionality of outdoor spaces.
- Increased project efficiency by accurately measuring and cutting metal framing materials to precise specifications.
- Cut metal components to required lengths using metal shears, hacksaws, and bar cutters.
- Inspected completed work for accuracy and adherence to building codes and safety standards.
- Provided outstanding customer service.
Guest Experience Manager
Cava Grill
01.2022 - 09.2023
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Mentored junior staff members in best practices for delivering outstanding service experiences to guests from diverse backgrounds.
- Optimized inventory management processes resulting in decreased waste levels while maintaining adequate stock levels to meet guests needs.
- Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
- Developed and maintained positive relationships with guests for satisfaction.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Expo
Mouton's Southern Bistro
03.2019 - 12.2021
- Managed time effectively during busy periods by prioritizing tasks according to urgency while maintaining outstanding service levels consistently throughout the day''s events .
- Participated actively in post-event debriefs with the organizing team, sharing insights for future improvements in hosting expos successfully.
- Delivered knowledgeable product demonstrations that resulted in increased interest and engagement from attendees.
- Managed crowd control efficiently, maintaining a safe and orderly environment throughout the expo.
- Leveraged strong interpersonal skills when engaging with visitors, developing rapport and trust which translated to successful networking opportunities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Contractor
Blackwell Quality Metal Roofing
08.2012 - 02.2016
- Installed and repaired various types of roofing materials including asphalt shingles, metal, and tile.
- Conducted thorough roof inspections to identify areas in need of repair and recommended appropriate solutions.
- Demonstrated proficiency in using roofing tools and equipment, ensuring safe and efficient completion of projects.
- Proficient in performing tasks effectively in high-temperature environments.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Improved project efficiency by accurately measuring, cutting, and fitting sheet metal roofing materials.
- Repaired and maintained roofing systems by replacing roofing tiles and refastening seams.
- Manually carried roofing materials up ladders.
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Spoke with roofing customers and answered questions regarding concerns and requests.
- Enhanced client satisfaction with timely completion of high-quality roofing projects.
- Complete inspections to examine for minor or major defects in the roofing structure to identify areas in need of repair or replacement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Manor High School
Manor, TXSkills
- Safety Compliance
- Painting and finishing
- Schedule Management
- Quality Control
- Drywalling
- Subcontractor Relations
- Concrete Work
- Equipment Installation
- Equipment Repair
- Roofing
- Plumbing
Timeline
Contractor
Just N' Time
05.2022 - 02.2024
Guest Experience Manager
Cava Grill
01.2022 - 09.2023
Expo
Mouton's Southern Bistro
03.2019 - 12.2021
Contractor
Blackwell Quality Metal Roofing
08.2012 - 02.2016
Manor High School