- Playing Sports - love to play golf
- Volunteering with youth sports programs as a coach
- Reading
Richard Vass
Bridgeport,WV
Summary
Dynamic leader with proven expertise in operations oversight and personnel management, honed at JVG Restaurant Group, LLC and J. Hammond Enterprises, LLC. Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in demonstrating exceptional decision-making, staff development, and customer relations.
Overview
16
16
years of professional experience
Work History
Owner/ Operator
JVG Restaurant Group, LLC
01.2015 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Assisted in recruiting, hiring and training of team members.
Director of Operations
J. Hammond Enterprises, LLC.
01.2009 - 12.2014
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Oversaw a 7 restaurants with a collective team of 40+ employees
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Analyzed customer feedback and identified areas for improvement to drive business success.
Education
Bachelor of Arts - Sport Management And Marketing
Marshall University
Huntington, WVSkills
- Documentation and reporting
- Hiring
- Staff training and development
- Personnel management
- Operations oversight
- Financial analysis
- Budget development
- Performance analysis
- Decision-making
- Business operations management
- Customer service
Interests
Timeline
Owner/ Operator
JVG Restaurant Group, LLC
01.2015 - Current
Director of Operations
J. Hammond Enterprises, LLC.
01.2009 - 12.2014
Bachelor of Arts - Sport Management And Marketing
Marshall University
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